Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hannah Bean

Tulare,CA

Summary

Experienced customer care representative with a strong foundation in healthcare and customer service. Skilled with proven abilities in problem-solving and communication. Eager to leverage experience in a Care Coordinator role to enhance patient care and satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Care Representative

Medimpact
02.2024 - Current
  • Manage inbound and outbound calls to and from patients, pharmacies, and healthcare providers regarding insurance claims and benefits.
  • Verifying and maintaining HIPAA regulations and compliance.
  • Coordinated prescription benefits for commercial and Medicare Part D members, and processed coverage determinations and appeals.
  • Enhances communication with team leads and supervisors to meet performance goals, and ensure service quality.
  • Complies with HIPAA policies and other quality assurance guidelines.
  • Initiates prior authorization and provides follow-up information regarding requests.
  • Provides follow-ups with members, pharmacies, and providers' offices regarding escalations and other pending requests.
  • Engage in conversation with customers to understand their needs, resolve issues, and answer product questions.

Customer Care Representative

Elixir Solutions
07.2023 - 02.2024
  • Engaged with patients and healthcare professionals via phone calls to resolve insurance claims and general inquiries.
  • Demonstrated proficiency in handling sensitive patient information, and managing prescription benefits.
  • Provided comprehensive customer support by effectively communicating and addressing patients' needs and concerns.
  • Initiated prior authorization and provided follow-up information regarding requests.
  • Provided follow-ups with members, pharmacies, and providers' offices regarding escalations and other pending requests.

Server

The Cheesecake Factory
11.2020 - 03.2021
  • Delivered exceptional customer service by anticipating guests' needs and ensuring a positive dining experience.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Stayed informed about daily specials, new menu items, promotions.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Assisted in training new servers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Receptionist/Invoicing

Suhm Spring Works
06.2017 - 08.2017
  • Warmly greeted visitors, managed incoming calls, and directed inquiries to the appropriate departments.
  • Maintained a clean and organized reception area to create a welcoming environment for clients and staff.
  • Verified and sorted invoices, assisting with both domestic and international billing.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Scheduled and confirmed appointments and meetings for management team.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Handled billing and invoicing tasks, ensuring accuracy and timely payments.

POS Associate/Cash Office

KOHLS
10.2016 - 04.2017
  • Processed transactions accurately, balanced cash registers, and assisted customers with inquiries and product information.
  • Encouraged customer engagement and loyalty by promoting store credit cards and offers.
  • Processed customer transactions including cash, credit cards, check, gift cards and returns.
  • Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.
  • Welcomed customers, offering assistance to help find store items.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Education

High School Diploma -

New Life Christian Academy
05.2015

Associates - translation and interpretation (American sign language)

Houston Community College
Houston, TX

Skills

  • Customer Service Excellence
  • Communication
  • Administrative Proficiency
  • Email correspondence
  • Health Knowledge
  • Adaptability and problem solving
  • Call logging
  • Empathy and patience
  • Issue escalation
  • Call center experience

Languages

Spanish
Limited
American Sign Language
Limited

Timeline

Customer Care Representative

Medimpact
02.2024 - Current

Customer Care Representative

Elixir Solutions
07.2023 - 02.2024

Server

The Cheesecake Factory
11.2020 - 03.2021

Receptionist/Invoicing

Suhm Spring Works
06.2017 - 08.2017

POS Associate/Cash Office

KOHLS
10.2016 - 04.2017

High School Diploma -

New Life Christian Academy

Associates - translation and interpretation (American sign language)

Houston Community College

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Hannah Bean