Summary
Overview
Work History
Education
Skills
Technology
Timeline
Generic

Hannah Behi

West New York,NJ

Summary

Goal-oriented manager with strategic and analytical approach to solving problems, bringing in clients and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

11
11
years of professional experience

Work History

Leisure Sales Manager

Mandarin Oriental Hotel Group
08.2022 - Current
  • Consistently surpassed monthly, quarterly, and annual sales targets, exceeding 2022 goal by over 120%
  • Fostered and nurtured strong relationships with key accounts to optimize revenue while meeting clients' needs
  • Monitored account production to enhance market share and elevate customer satisfaction
  • Conducted comprehensive site inspections to showcase hotel features and benefits to clients
  • Maintained client connections through office visits, industry events, client entertainment, and leisure roadshows

Regional Revenue Manager

The Standard Hotels
02.2022 - 07.2022
  • Optimized selling strategies to achieve budgeted and forecasted goals for both NYC hotels
  • Developed and distributed revenue and analysis reports on daily, weekly, and monthly basis
  • Identified enhancement opportunities by analyzing historical records, operational data, and forecasts
  • Collaborated with revenue generating and customer service departments to drive revenue and guest satisfaction

Business Development & Corporate Relationship Manager

WorkChew Inc
08.2021 - 01.2022
  • WorkChew is an early-stage startup in software and infotech sector
  • Led strategic relationship development, sales, and account management for small to medium-enterprise organizations
  • Managed sales process from prospect identification and qualification to deal closure
  • Successfully negotiated contracts, resulting in acquisition of WorkChew's first three enterprise clients, totaling ~$144k in sales in 2021
  • Established ~$100k pipeline for Q1 2022, surpassing expectations
  • Position eliminated due to company restructuring in January 2022

Business Development Manager

Addison Group
09.2020 - 08.2021
  • Addison Group is a leading professional services firm specializing in consulting services and talent solutions
  • Received the HIRE Achiever Award for April 2021
  • Leveraged strong relationships and targeted marketing to connect talented candidates with organizations in the D.C Metro area
  • Consistently achieved budgeted numbers every month
  • Outperformed the division with the highest number of client visits for six consecutive months
  • Negotiated and closed deals totaling ~$200k in sales

Revenue Manager

Mandarin Oriental Hotel Group
05.2019 - 07.2020
  • Implemented selling strategies to maximize hotel revenues, market share, and profits
  • Provided detailed reporting to corporate on the hotel's performance
  • Prepared 14 day forecasts for the operations management team and 90 day forecasts for Executive Leadership
  • Managed inventory levels and maintained distribution channel data integrity
  • Position eliminated due to the pandemic in July 2020

Reservations & Revenue Manager

Four Seasons Hotels & Resorts
04.2018 - 04.2019
  • Led the Reservations Department for the only Five Diamond and Forbes Five Star hotel in Washington, D.C
  • Successfully managed a team of 13 employees, including Reservations Agents, Communication Agents, Group
  • Rooms Coordinators, Rooms Controller, Reservations Supervisor, and Rooms Management Trainee
  • Achieved high marks in the Forbes Five Star Audit for 2018 and Leading Quality Assurance (LQA) for 2019, maintaining the hotel's exceptional service standards
  • Significantly improved customer service by reducing the call abandonment percentage from 5% to 3% through process improvements and staff training
  • Exceeded monthly quality assurance goals for Sales Agent's phone calls by 10%

Reservations & Revenue Manager

Four Seasons Hotels & Resorts
01.2017 - 04.2018
  • Headed the Reservations Department and effectively managed a team of 5 employees, including Reservations
  • Agents and Reservations Supervisor
  • Received the highest marks on Leading Quality Assurance (LQA) for 2017, and one of my team members was recognized with the Outstanding Employee award
  • Empowered the Reservations team, leading to a 6% year-over-year increase in suite sales in 2017
  • Contributed to month-end commentary and budget preparation, supporting efficient financial planning

Interim Director of Revenue

Four Seasons Hotels & Resorts
07.2017 - 10.2017
  • Took charge of overall Revenue Management activities for the hotel, overseeing critical analysis of strategies, room statistics, and demand factors
  • Collaborated with key stakeholders, including the Regional Vice President, General Manager, Hotel Manager
  • Director of Marketing, and Director of Finance, to drive revenue optimization
  • Developed and implemented revenue strategies in partnership with the Public Relations Director, resulting in the creation of a highly successful promotional offer
  • Assisted in completing the 2018 Hotel Rooms Budget and Marketing Plan

Front Office Supervisor/Manager on Duty

Marriott International, Inc.
10.2016 - 01.2017
  • Coached employees through day-to-day work and complex problems
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities

Rooms Controller & Manager on Duty

The Ritz-Carlton Hotel Company
08.2015 - 10.2016
  • Organized and coordinated check-in/pre-registration procedures for arriving groups
  • Reviewed, tracked, and accommodated requests for room/check-out changes when possible; communicated status to appropriate staff
  • Ensured rates matched market codes and documented exceptions
  • Managed front office operations while handling/resolving guest incidents. Assisted Meeting Planners with special blocking requests for VIP, entertainment, and delegation guests

Rooms Controller & Learning Coach

The Ritz-Carlton Hotel Company
02.2015 - 08.2015
  • Organized and coordinated check-in/pre-registration procedures for arriving groups
  • Assisted Meeting Planners with special blocking requests for VIP guests
  • Assisted Manager on Duty with taking calls, and handling/resolving guest incidents
  • Trained new hires and re-trained current employees
  • Administered annual re-certifications for current employees
  • Performed audits on individuals to ensure they were following brand standards. Demonstrated and encouraged new hires with the skills and standards necessary to succeed in their role

Front Office Agent

The Ritz-Carlton Hotel Company
09.2013 - 02.2015
  • Administered check-in and check-out procedures effectively and efficiently
  • Processed payment transactions through credit, debit, cash, and checks
  • Demonstrated a strong ability to work both independently and as a member of a group
  • Upsold guests to our premier rooms and averaged $8,000 in upsells each month, with an exception of one month where $17,000 in upsells was done

Communications Agent

The Ritz-Carlton Hotel Company
02.2013 - 09.2013
  • Connected internal and external calls to desired extensions using the Avaya telephone switchboard
  • Dispatched engineering of maintenance requests throughout the hotel, and entered requests in the Mystique database program
  • Was asked to train new hires within the communications center on proper procedures, verbiage, and protocol

Education

Bachelor of Arts - Social Interactions (Sociology and Communications

University of Oklahoma
Norman, OK

Skills

  • Product Knowledge
  • Complex Problem-Solving
  • Negotiations Expert and Strong Deal Closer
  • Consultative Selling
  • Critical Thinking
  • Revenue Growth

Technology

Duetto, Tripleseat, Cendyn, Salesforce, Asana, Loom Video, Slack, DocSend, DocuSign, Zoominfo Outreach, Apollo, Superhuman, Calendly, Google Suite (Docs, Sheets, Numbers), Bullhorn, Infor HMS, IDeaS G2 & G3, OTA Insight, CVENT Passkey, Sabre, SynXis, Travel Click, STR, RevFinder, Delphi, ACD Systems, OPERA, HotSoS, Book4Time, Open Table, Win PM, RESERVE, MARSHA, Mystique, Apple Operating Systems, Microsoft Windows Operating Systems, Microsoft Office applications

Timeline

Leisure Sales Manager

Mandarin Oriental Hotel Group
08.2022 - Current

Regional Revenue Manager

The Standard Hotels
02.2022 - 07.2022

Business Development & Corporate Relationship Manager

WorkChew Inc
08.2021 - 01.2022

Business Development Manager

Addison Group
09.2020 - 08.2021

Revenue Manager

Mandarin Oriental Hotel Group
05.2019 - 07.2020

Reservations & Revenue Manager

Four Seasons Hotels & Resorts
04.2018 - 04.2019

Interim Director of Revenue

Four Seasons Hotels & Resorts
07.2017 - 10.2017

Reservations & Revenue Manager

Four Seasons Hotels & Resorts
01.2017 - 04.2018

Front Office Supervisor/Manager on Duty

Marriott International, Inc.
10.2016 - 01.2017

Rooms Controller & Manager on Duty

The Ritz-Carlton Hotel Company
08.2015 - 10.2016

Rooms Controller & Learning Coach

The Ritz-Carlton Hotel Company
02.2015 - 08.2015

Front Office Agent

The Ritz-Carlton Hotel Company
09.2013 - 02.2015

Communications Agent

The Ritz-Carlton Hotel Company
02.2013 - 09.2013

Bachelor of Arts - Social Interactions (Sociology and Communications

University of Oklahoma

Similar Profiles

CREATE PROFILE
Hannah Behi