Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Interests
Software
Accomplishments
Timeline
Hi, I’m

Hannah Benes

Erie,PA
The way to get started is to quit talking and begin doing.
Walt Disney
Hannah Benes

Summary

Dynamic professional with a proven track record at Dial America, excelling in high-pressure environments. Recognized for exceptional problem-solving and active listening skills, I effectively resolved complex customer issues while enhancing satisfaction. Adaptable and dependable, I thrive in collaborative settings, fostering strong relationships and driving successful initiatives as a Volunteer Coordinator.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level legal assistant position. Ready to help team achieve company goals.

Overview

10
years of professional experience

Work History

My Children

Stay at Home Mother
04.2020 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Dial America

Call Center Representative
11.2022 - 11.2024

Job overview

  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Brevillier Village

Volunteer Coordinator
01.2015 - 01.2017

Job overview

  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
  • Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
  • Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.

Education

Penn Foster Career School
Scranton, PA

High School Diploma
06-2025

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Calm under pressure
  • Active listening

Languages

English
Native or Bilingual
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionCompany CultureCareer advancement

Interests

Programming/Coding

Cyber Security

Stock Trading

Software

Basic Computer Skills

Basic MS Office Skills

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Can type 60WPM
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Call Center Representative

Dial America
11.2022 - 11.2024

Stay at Home Mother

My Children
04.2020 - Current

Volunteer Coordinator

Brevillier Village
01.2015 - 01.2017

Penn Foster Career School

High School Diploma
Hannah Benes