Hannah Bennett
Roy,UT
Summary
Motivated individual with 8 years of experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detailed Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
9
9
years of professional experience
Work History
Testing Proctor
Weber State University
08.2023 - Current
- Maintained compliance with test center policies, practices and procedures.
- Maintained secure and positive environment conducive to testing.
- Secured testing materials and maintained confidentiality of all details.
- Validated appropriate identification to allow admission to testing area.
- Delivered great customer service in-person, by telephone and electronically.
Senior Account Manager
Google
10.2022 - 08.2023
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive client ratings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Carrier Relations Manager
Performance Logistics
10.2021 - 10.2022
- Analyzed customer requirements and provided customized logistics solutions.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Generated monthly performance reports to track and analyze shipping trends.
- Negotiated contracts to secure favorable rates and terms.
- Built and established relationships with staff and vendors.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Hearing Aid Consultant
TruHearing
09.2020 - 10.2021
- Maintained up-to-date knowledge of applicable HIPAA laws and regulations.
- Calculated premiums and established payment methods for sales.
- Determined client needs and financial situations by listening and scheduling appointments.
- Handled complaints and questions, and re-directed calls to other team members.
- Received in-bound calls and initiated out-bound daily calls to introduce patients to products and services offered.
Sales Associate
Dropbox
06.2017 - 09.2020
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Checked processes and assessed communications within CRM systems for efficiency.
Insurance Sales Agent
AAA Insurance
09.2015 - 06.2017
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Sold auto, home, and other various insurance products to individuals within assigned territory using consultative selling techniques.
- Followed up promptly with interested clients to close sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated premiums and established payment methods for sales.
Education
Associate - In Progress -
Weber State University
Ogden, UTHigh School Diploma -
Syracuse High School
Syracuse, UTSkills
- Excellent Negotiation Skills
- CRM Software
- Sales Expertise
- Account Management
- Pipeline Growth
- Goals and Performance
- Scheduling
- Time Management
Timeline
Testing Proctor
Weber State University
08.2023 - Current
Senior Account Manager
Google
10.2022 - 08.2023
Carrier Relations Manager
Performance Logistics
10.2021 - 10.2022
Hearing Aid Consultant
TruHearing
09.2020 - 10.2021
Sales Associate
Dropbox
06.2017 - 09.2020
Insurance Sales Agent
AAA Insurance
09.2015 - 06.2017
Associate - In Progress -
Weber State University
High School Diploma -
Syracuse High School