Hannah Bernard
Philadelphia,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service/ Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cushman & Wakefield
01.2022 - Current
- Provided primary customer support to internal and external customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed and updated databases to handle customer data.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Barista Shift Lead
Starbucks, Barista
10.2021 - 01.2022
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
Independent Contractor
Intravertical
09.2017 - 03.2020
- Navigated through large crowds to sign autographs or pose for pictures at guest request.
- Adapted to various performance styles to suit diverse audiences.
- Implemented creative techniques to create unique performances.
- Developed show concepts and themes to engage audience members.
- Created choreography for individual and group performances.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to build relationships with customers and built potential for additional sales.
Waitress
Merighis Savoy Inn
09.2014 - 06.2017
- Used cash registers and credit card machines to cash out customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Buena Regional High School
Buena, NJ06.2015
Skills
- Executive Management Support
- Technical Support
- Schedule Mastery
- Team Development
- POS Systems and Ordering Platforms
- Customer Relations
- Customer Account Management
- Call Triaging
- Call Center Operations
- Microsoft PowerPoint
- Computer Proficiency
- Sales Expertise
- Microsoft Excel
- Spreadsheets
Photography
Aspiring content creator. Able to take pictures for products professionally.
Timeline
Customer Service Representative
Cushman & Wakefield
01.2022 - Current
Barista Shift Lead
Starbucks, Barista
10.2021 - 01.2022
Independent Contractor
Intravertical
09.2017 - 03.2020
Waitress
Merighis Savoy Inn
09.2014 - 06.2017
High School Diploma -
Buena Regional High School
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