Hannah Berry

• Portfolio Management: Orchestrate the financial lifecycle and documentation for 91 projects, including 17 active buildouts ($1.1M avg.) and 11 in development.
• Financial Controls: Recover unbilled costs through rigorous tracking of Tenant Improvement Allowances (TIA), lien waivers, and AIA G-series forms.
• Process Engineering: Awarded 2025 MVP of the Year for authoring standardized Project Kickoff and Closing SOPs, ensuring 100% documentation traceability.
• Stakeholder Liaison: Coordinate between General Contractors, Property Managers, and internal Accounting/Legal to secure Certificates of Occupancy and resolve punch-list items.
• Technical Optimization: Automated cross-functional workflows using Monday.com and Zoho to track signage, permitting, and long-lead deliverables for 44 national locations.
• Executive Reporting: Deliver weekly data-driven briefings to leadership on project health, budget variances, and risk exposure.

Senior Owner Support Specialist (November 2021 – July 2023)

• Stakeholder Management: Resolved complex project and ownership escalations; awarded Owner Relations Employee of the Year (2022) for excellence in conflict resolution and stakeholder satisfaction.
• Operational Oversight: Selected as one of only two agents to maintain a dual-role capacity, providing cross-functional support for both Sales and Owner Relations departments.

Vacation Rentals Specialist / Owner Support Specialist (April 2021 – November 2021)

• Contract Volume: Orchestrated the closure of high-volume rental agreements, earning Top Rental Booker of the Year (2022) for maintaining the highest contact volume in the department.
• Administrative Accuracy: Managed 30+ daily high-stakes communications, ensuring data integrity and professional correspondence for owner accounts.

Off-Property Contact (OPC) / Promoter (November 2020 – April 2021)

• Outreach & Engagement: Managed lead generation and initial contract interest through high-volume public engagement; recognized for achieving top-tier conversion metrics within the first 90 days.

• Critical Operations: Successfully pivoted industries and secured an essential logistics role during the 2020 pandemic to ensure continuity of local financial and supply chain operations.
• Logistics & Compliance: Managed the weekly deployment and auditing of 6,000+ price tags and architectural signage markers to ensure 100% pricing accuracy and regulatory compliance.
• Financial Administration: Processed daily invoices, deposits, and money logs; reconciled register tills and maintained strict documentation for morning audit reports.