Hannah Betancourt
Katy,TX
Summary
Dedicated and personable professional with extensive customer service experience at Half Price Books and Old Navy, where I developed strong communication, problem-solving, and team collaboration skills in fast-paced retail environments. Recognized for consistently delivering exceptional service and creating positive customer experiences. Now seeking to apply my people-focused mindset and passion for helping others to a meaningful career in the medical field. Committed to learning, growth, and making a lasting impact in healthcare through compassion, adaptability, and a strong work ethic.
Overview
8
8
years of professional experience
Work History
Book Buyer/ Customer Service Representative
HALF PRICE BOOKS
12.2021 - Current
- Provide exceptional customer service by greeting customers, answering inquiries, and assisting with their needs in a friendly and knowledgeable manner.
- Offer product recommendations and provide information about books, genres, authors, and other related merchandise to enhance customer experience and promote sales.
- Negotiated pricing and terms with vendors to maximize profitability on book purchases.
- Process customer transactions accurately and efficiently using the bookstore's point-of-sale system, including handling cash, credit cards, and gift card payments.
- Assist with inventory management, including receiving shipments, conducting stock counts, and identifying any discrepancies or shortages.
- Handle customer inquiries and complaints promptly and professionally, resolving issues to the customer's satisfaction and escalating complex concerns to the appropriate supervisor or manager when necessary.
- Stay updated on industry trends, new book releases, and promotions to provide up-to-date information to customers and engage in meaningful conversations.
- Collaborate with team members to achieve sales targets, meet store objectives, and contribute to a positive and cohesive work environment.
Department Lead/Customer Service Representative
OLD NAVY
01.2018 - 12.2021
- Set performance expectations, monitor progress, and provide regular feedback to team members to drive individual and collective success.
- Delegate tasks and assign responsibilities to team members, ensuring that all daily operational activities are completed accurately and in a timely manner.
- Monitor inventory levels and collaborate with the purchasing or replenishment department to ensure sufficient stock availability, avoiding out-of-stock situations and overstocking.
- Maintain an organized and visually appealing department layout, including merchandise displays, signage, and pricing accuracy.
- Assist customers with inquiries, provide product knowledge, and address any concerns or complaints, striving to create a positive shopping experience.
- Conduct regular audits to ensure compliance with company policies, procedures, and safety regulations, addressing any noncompliance issues promptly.
- Collaborate with other department leads and store management to coordinate promotional events, sales initiatives, and product launches.
- Analyze sales performance, customer feedback, and market trends to identify areas for improvement and recommend strategies to increase departmental revenue and customer satisfaction.
- Led team to achieve sales goals through effective training and performance management.
- Developed and implemented visual merchandising strategies to enhance customer engagement.
- Oversaw inventory management processes, ensuring accuracy and timely replenishment of stock.
- Fostered a positive work environment by mentoring staff and promoting team collaboration.
- Set up displays and trained employees on current promotions.
Education
MORTON RANCH HIGH SCHOOL - SECONDARY SCHOOL
MORTON RANCH HIGH SCHOOL
01.2020
Skills
- Building Customer Loyalty
- Locating Merchandise
- Inventory Management
- Adaptable and Flexible
- Meeting Sales Goals
- Product Knowledge
- Merchandising and Display
- Excellent Written and Verbal Communication
- Ability to Lift 50 pounds
- Merchandise Receiving and Handling
- Payment Processing
- Attention to Detail
- Energy and Physical Stamina
- Strong Communication and Interpersonal Skills
- Loss Prevention
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Safety and Cleanliness Standards
- Building Customer Relationships and Loyalty
- Sales Processing
- Multimedia Products
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- File management
- Multi-line telephone operation
- Professional demeanor
- Typing speed
- Bookkeeping
- Phone etiquette
- Meticulous and organized
Timeline
Book Buyer/ Customer Service Representative
HALF PRICE BOOKS
12.2021 - Current
Department Lead/Customer Service Representative
OLD NAVY
01.2018 - 12.2021
MORTON RANCH HIGH SCHOOL - SECONDARY SCHOOL
MORTON RANCH HIGH SCHOOL