Hannah Billings
Southaven,MS
Overview
25
25
years of professional experience
Work History
Package Handler
FedEx Ground
Olive Branch, MS
07.2024 - Current
Recon Manager/Office Administrator
Smith Imports
Memphis, TN
10.2023 - 07.2024
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Improved inventory accuracy by implementing a comprehensive system for tracking and monitoring stock levels.
- Optimized warehouse organization by redesigning floor layout and creating efficient storage solutions.
- Ensured timely delivery of products to customers by closely monitoring shipping schedules and addressing potential delays proactively.
- Increased team productivity through effective training, coaching, and performance management of staff members.
- Streamlined operations with the implementation of new process improvements and technology upgrades.
- Oversaw budget planning processes for department expenditures, ensuring alignment with overall business objectives.
- Developed strong relationships with suppliers, resulting in improved communication, collaboration, and negotiation opportunities.
- Evaluated employee performance regularly, providing constructive feedback for professional growth opportunities within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Inventory Control Quality Assurance Specialist
Amazon
Olive Branch, MS
01.2023 - 10.2023
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Ensured compliance with industry quality standards by conducting thorough product testing and audits.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
Warehouse Associate
Amazon
Olive Branch, MS
07.2022 - 07.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Cashier
Marathon Gas Station
Southaven, MS
10.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Package Handler
Fedex Ground
Olive Branch, MS
08.2000 - 06.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
Desoto Central High School
Southaven, MSSkills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
Timeline
Package Handler
FedEx Ground
07.2024 - Current
Recon Manager/Office Administrator
Smith Imports
10.2023 - 07.2024
Inventory Control Quality Assurance Specialist
Amazon
01.2023 - 10.2023
Cashier
Marathon Gas Station
10.2022 - 01.2023
Warehouse Associate
Amazon
07.2022 - 07.2023
Package Handler
Fedex Ground
08.2000 - 06.2022
Desoto Central High School