HANNAH BILLIOT
Baton Rouge,LA
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Our Lady of the Lake Medical Center
08.2023 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
REFERRAL COORDINATOR
Our Lady Of The Lake Regional Medical Center
11.2022 - 08.2023
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Provided education and instruction to referral sources on referral processes.
- Verified benefits and authorizations for physical therapy and audiology services
FINANCIAL INTAKE SPECIALIST
Hospice, LHC Group, LLC
10.2019 - 10.2022
- Built relationships with community agencies for timely service referrals.
- Liaised between clients and healthcare providers to maintain continuity of care.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Developed and maintained billing procedures to make timely payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
PATIENT ACCESS SPECIALIST
University Hospitals & Clinics
02.2018 - 10.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Prepared patient identification band and completed admissions papers.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Called codes throughout the operating system to activate code protocols.
- Directed internal calls to appropriate on call personnel.
LEARNING CENTER TEACHER
Kinder Kollege Learning Center
06.2016 - 02.2018
- Hands on teacher for eighteen months to two-year-old children
- School-based curriculum in nurturing and God-centered atmosphere
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activity
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning
- Focus on physical activity for health and emotional well-being
- Collaborated with other teachers for lesson planning and student engagement
- Collaborated with parents to help identify student needs
Education
Bachelor of Science - Health Services Administration
University of Phoenix
Tempe, AZ12.2024
No Degree - General Studies
Northwestern State University of Louisiana
Natchitoches, LA01.2021
No Degree - Early Childhood Education
University of Louisiana At Lafayette
Lafayette, LA01.2018
High School Diploma -
Sulphur High School
Sulphur, LA05.2014
No Degree - Dual Enrollment
McNeese State University
Lake Charles, LA01.2013
Skills
- EPIC EMR
- HCHB
- Waystar
- Appointment Scheduling
- Pre-Authorizations
- Availity
- HSRM
- Multi-Line Phone Proficiency
- Single Case Agreements
Additional Information
Revenue Cycle Social Committee: Plan and coordinate monthly gatherings for revenue cycle to boost morale and encourage socialization between departments.
Home Office Fun Volunteers Committee: Plan and coordinate monthly employee appreciation events for home office employees. Collaborated with other committee members to choose monthly charity to support and raise funds through home office appreciation events.
Timeline
Patient Access Representative
Our Lady of the Lake Medical Center
08.2023 - Current
REFERRAL COORDINATOR
Our Lady Of The Lake Regional Medical Center
11.2022 - 08.2023
FINANCIAL INTAKE SPECIALIST
Hospice, LHC Group, LLC
10.2019 - 10.2022
PATIENT ACCESS SPECIALIST
University Hospitals & Clinics
02.2018 - 10.2019
LEARNING CENTER TEACHER
Kinder Kollege Learning Center
06.2016 - 02.2018
No Degree - General Studies
Northwestern State University of Louisiana
No Degree - Early Childhood Education
University of Louisiana At Lafayette
High School Diploma -
Sulphur High School
Bachelor of Science - Health Services Administration
University of Phoenix
No Degree - Dual Enrollment
McNeese State University
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