Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Bishop

Summary

Seasoned office professional adept at enhancing business operations with organized support. Familiar with recordkeeping, documentation and technological resources. Excellent communication, time management, and multitasking skills.

Overview

3
3
years of professional experience

Work History

Admissions Coordinator

Select Medical
07.2023 - Current
  • Provided exceptional customer service during phone, email and bedside interactions with patient families, addressing concerns promptly and professionally.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Enhanced patient experience by providing compassionate assistance throughout the admissions process.
  • Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
  • Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital.

Emergency Department Administrative Assistant/Trauma Registrar

Ephraim McDowell Regional Medical Center
02.2022 - Current
  • Made the schedule for nurses and unit extenders in the Emergency Department
  • Kept track of all time off requests and approved/denied requests based on scheduling needs
  • Payroll for the Emergency Department and ED/ICU Float Pool
  • Attended all department related meetings and recorded minutes
  • Monthly reports due the first of every month- Care Hours in the ER, Documentation of Critical Labs
  • Worked closely with Emergency Department Director to manage staff
  • Extracted data from patient charts and entered it into the National Trauma Database
  • Attended trauma related conferences and hospital meetings
  • Checked the department mail and dispersed accordingly
  • Ordered all office supplies for the department
  • Recorded attendance for all department associates and notify the director when corrective action is needed
  • Communicated with flex associates when staffing needs arise

Community Guide

ReSOARces
11.2021 - 02.2022
  • Managed case load of 15-20 clients and their employees
  • Communicated with employees about any issues they had such as clocking in/out, scheduling issues, payment issues, etc
  • Recruited new employees by creating job listings and sorting through applicants
  • Completed the hiring process by setting up interviews, ran background checks, set up drug screens, set up Direct Deposit, TB Skin Screening, and completing W2, K4, and I9 forms
  • Communicated with the corresponding FMA for each client
  • Approved and/or fixed time for employees
  • Kept record of my own hours worked and completed service notes for all billable work completed
  • Coordinated and/or attended Zoom meetings with clients
  • Communicated with clients on a weekly to daily basis to assist with any issues they may have.

Branch Support Specialist

Nesco Resource
04.2021 - 11.2021
  • Greeted and checked candidates in as they arrived for appointments
  • Ensured all candidates had proper onboarding paperwork- W4, I9, Offer of Employment, Background Consent form, etc
  • Verified that each candidate had legal work authorization
  • Ran and reviewed all background checks
  • Ensured candidates' backgrounds were compliant with the client standards of which they would be placed
  • Administered and reviewed all drug screens
  • Scanned in and attached all forms to candidates' profiles in timely manner
  • Payroll for all temporary employees
  • Approved candidates' start date, bill rate, and pay rate
  • Communicated with recruiters and client contacts about employee call-ins and any other work-related issues that arose

Education

Bachelor's Degree in General Studies -

Eastern Kentucky University
Richmond, KY
05.2020

Skills

  • Customer Service
  • Verbal and Written Communication
  • Fast Learner
  • Time and Task Management
  • Problem Solving
  • Google Workspace
  • Records Maintenance
  • Strong Organization

Timeline

Admissions Coordinator

Select Medical
07.2023 - Current

Emergency Department Administrative Assistant/Trauma Registrar

Ephraim McDowell Regional Medical Center
02.2022 - Current

Community Guide

ReSOARces
11.2021 - 02.2022

Branch Support Specialist

Nesco Resource
04.2021 - 11.2021

Bachelor's Degree in General Studies -

Eastern Kentucky University

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Hannah Bishop