Hannah Bishop
Eugene ,OR
Summary
Dynamic and results-oriented professional with a proven track record at Dennys, excelling in high-pressure environments and enhancing customer satisfaction. Skilled in team collaboration and multitasking proficiency, adept at managing financial transactions with exceptional accuracy. Demonstrates a strong commitment to service excellence and operational efficiency, leveraging both customer service expertise and effective time management skills.
Overview
6
6
years of professional experience
Work History
Host
Bag O Crab
12.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Shift Supervisor
Dennys
04.2023 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Housekeeper
Good Samartian Regional Medical Center
11.2021 - 11.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Cashier
Shell Gas Station
06.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Pacific Bells
06.2019 - 10.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Central Linn High School
Halsey, OR06-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Bag O Crab
12.2024 - Current
Shift Supervisor
Dennys
04.2023 - 08.2023
Housekeeper
Good Samartian Regional Medical Center
11.2021 - 11.2022
Cashier
Shell Gas Station
06.2020 - 09.2021
Crew Member
Pacific Bells
06.2019 - 10.2020
High School Diploma -
Central Linn High School
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