Hannah Blechman
Los Angeles,California
Summary
Detail-oriented and passionate collections manager with strong organizational skills, focused on completing tasks quickly and efficiently to consistently exceed targets. Reliable, adaptive team player accustomed to taking on challenging projects, developing purposeful work plans, and leading a project and team to success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collections Manager
Freelance
01.2023 - Current
- Developed organizational structure and documentation for private clients
- Reviewed, researched, and corrected existing documentation to increase ease of use and general efficiency.
- Developed lasting relationships with clients, fostering trust and loyalty through exceptional customer service.
- Coded and entered at least 150 documents each day into in-house accounting software.
- Assisted clients in building cohesive collections by recommending complementary artworks based on individual preferences and existing holdings.
Customer Success Associate
Chocolate + Cashmere
03.2023 - 01.2024
- Improved customer satisfaction by quickly addressing and resolving concerns with products or services.
- Enhanced customer retention through personalized follow-up and proactive outreach initiatives.
- Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty.
- Provided expert advice to customers regarding product features, usage, and best practices, enhancing their overall experience with the company.
Assistant Vice President, Head of Production
Sotheby’s
01.2018 - 01.2023
- Led international, cross-functional teams to deliver successful comprehensive collection documents for high level clients on time and without error.
- Collaborated to support companywide documentation best practices and efficiency initiatives.
- Coordinated diplomatically with internal and external clients to manage expectations, meet deadlines, process requests, and provide expert guidance on content.
- Increased efficiency by streamlining processes and implementing new software tools.
- Allocated work assignments and tasks to comprehensively manage administrative projects, managing all aspects of daily workflow and priorities, including schedules, priority setting, and team communication.
- Mentored junior staff members, helping them develop their skills and advance their careers within the organization.
- Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
Production Coordinator, Valuations
Sotheby’s
01.2015 - 01.2018
- Created and maintained valuation and collection documents to the specifications of account managers and department specialists.
- Streamlined workflow processes, enhancing overall team performance and output quality.
- Enhanced production efficiency by streamlining processes and optimizing workflows.
- Ensured timely delivery of projects by managing work flor and closely monitoring schedules and milestones.
- Created and maintained detailed reports and schedules of all production tasks.
- Coordinated communication between departments, fostering a collaborative work environment.
- Developed and maintained efficient production processes and procedures, while developing new style guides and training manuals.
Copyeditor
The Pekoe Group
01.2014 - 01.2015
- Wrote and created content for various topics and mediums.
- Collaborated with editors and page designers to create polished, attractive product.
- Suggested improvements to content to enhance quality and accuracy.
- Collaborated with design, editorial and marketing departments to meet desired content goals.
- Enhanced writer skills by providing constructive feedback on submitted drafts.
- Developed and maintained editorial standards for content.
- Edited and revised wide array of content for accuracy, clarity and consistency.
Education
Bachelor of Arts - English Language And Literature
Wittenberg University
Springfield05.2012
Skills
- Adaptive Learning
- Administrative Support
- Art Valuation Techniques
- Communication, Organization and Attention to Detail
- Content Development
- Creative Collaboration
- Data Analysis
- Information Technology Management
- Project Planning and Management
- Production and Processing
Certification
Uniform Standards of Professional Appraisal Practice, current through 2024
Timeline
Customer Success Associate
Chocolate + Cashmere
03.2023 - 01.2024
Collections Manager
Freelance
01.2023 - Current
Assistant Vice President, Head of Production
Sotheby’s
01.2018 - 01.2023
Production Coordinator, Valuations
Sotheby’s
01.2015 - 01.2018
Copyeditor
The Pekoe Group
01.2014 - 01.2015
Bachelor of Arts - English Language And Literature
Wittenberg University
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