Hannah Blizzard
Pittsburgh,PA
Summary
Strategic Operations and Growth Leader. Results-oriented professional with a proven track record of bridging the gap between high-level customer strategy and scalable operational execution. Specialized in driving scalable solutions and CRM architectures, including rebuilding Salesforce workflows to support a 280% lead increase, and engineering "one-to-many" models that boosted team capacity by 828%. A dedicated partner to executive stakeholders, focused on revenue strategy, data storytelling, and strategic client advocacy, to reduce friction, maximize retention, and ensure a seamless end-to-end customer experience.
Overview
7
7
years of professional experience
Work History
Project Manager
Module
Pittsburgh, Pennsylvania
10.2024 - Current
- Salesforce Architecture: Rebuilt the Salesforce CRM to support a 280% increase in lead volume (from 85 to 324 leads annually). Designed a custom lead-scoring system and standardized project data across three business units to ensure the sales team prioritized the highest-value opportunities.
- Sales Velocity: Overhauled the company’s pricing tool in Google Sheets, reducing quote turnaround time from weeks to minutes. This eliminated a major bottleneck and allowed for instant price sharing with customers during initial calls.
- Sales Strategy & Operations: Developed a formalized sales process designed for scalable growth, ensuring all departments remained aligned as lead volume tripled. By defining clear stages and requirements for each phase, I eliminated cross-functional bottlenecks, and created a predictable path from initial lead to project hand-off.
- Operations & Project Management Office: Built a PMO in Smartsheet, integrating project schedules, task assignments, and factory capacity into a unified system. This provided a single source of truth for task assignments, and allowed for more accurate revenue and labor forecasting.
- Project Leadership: Managed a portfolio of development projects valued between $400K and $4M. Acted as a strategic partner to developers on capital raising and key project decisions, ensuring milestones were met, and stakeholders were aligned.
- Customer Experience & Process Design: Mapped the end-to-end customer journey, and built a structured developer process to eliminate confusion between project phases. This standardized the hand-off points, reducing friction and project lag time, while providing customers with a clear, transparent roadmap from start to finish.
- Executive Visibility: Developed 30+ custom reports and 6 dashboards, replacing manual tracking with real-time revenue forecasting and team productivity metrics for the leadership team.
- Sales Enablement: Created a comprehensive suite of resources, including standardized contract templates, pricing decks, and customer-facing guides. These tools professionalized the brand’s presentation and empowered the sales team to move through the closing process with greater speed and consistency.
- Consultant Management: Directed external RevOps and marketing consultants to ensure their output directly supported our internal scaling goals. I acted as the primary bridge between these experts and our leadership team, making sure their strategies were successfully integrated into our Salesforce and sales workflows.
- Technological Innovation: Leveraged AI tools to streamline internal workflows and identify new opportunities for automation. I acted as an internal advocate for emerging tech, researching and implementing innovative solutions that increased personal productivity, and improved how the company utilized its existing technology stack.
Relationship Manager
Attentive
Remote
04.2023 - 10.2024
- Scalable Support Architecture: Engineered a "one-to-many" support model by leveraging Zendesk, creating automated workflows, and standardizing processes to boost team capacity by 828%. This infrastructure enabled the team to scale from 100 to over 900 customers, while maintaining high-touch service standards and personalized client support.
- Account Management: Managed a diverse portfolio of 700+ accounts across multiple tiers and verticals. Provided end-to-end commercial support, including platform education, renewal management, and churn prevention, while consistently identifying expansion and upsell opportunities.
- Revenue Accountability: Effectively managed quarterly revenue goals ranging from $2M to $3M, consistently meeting and exceeding targets through proactive account health monitoring, and strategic guidance.
- Strategic Partnership and Optimization: Partnered with RevOps and BizOps to drive Salesforce improvements; served as a key stakeholder by providing feedback to align CRM workflows with the needs of a high-volume support team.
- Onboarding & Migration Leadership: Led the rollout of Attentive’s new email platform, overseeing complex migrations and full-platform onboarding. Ensured new users were successfully integrated into the ecosystem to drive early-stage product adoption.
- Retention & At-Risk Strategy: Specialized in 'save' strategies for dissatisfied clients considering competitors; improved retention rates by resolving critical concerns, and rebuilding partnership trust through tailored success plans.
- Data-Driven Consulting: Utilized internal data and market insights to drive executive decision-making and provide customers with benchmarked strategic guidance, ensuring their programs remained competitive within their respective industries.
- Cross-Functional Enablement: Collaborated across departments to identify process gaps, and develop a library of internal and external enablement resources. This initiative synchronized team workflows and provided the tools needed to deliver a more consistent, professional customer experience.
- Executive Account Orchestration: Conducted recurring strategy sessions with top-tier accounts to align platform performance with client business objectives. Focused on multi-product marketing orchestration to ensure clients fully leverage the ecosystem for maximum ROI.
Client Strategy Associate
Attentive
Remote
01.2022 - 03.2023
- Revenue Generation: Consistently drove financial performance, generating an average of over $547,000 in quarterly revenue throughout 2022.
- Portfolio Management: Managed accounts across a diverse range of tiers and verticals, delivering a high level of service, and strategic oversight to a complex book of business.
- Strategic Client Engagement: Led high-impact client interactions, including Quarterly Business Reviews (QBRs), annual planning, and discovery calls. Focused on aligning platform capabilities with client business goals to drive long-term retention.
- Digital Marketing Expertise: Developed deep subject matter expertise in SMS and email marketing orchestration, advising clients on how to build high-converting, multi-channel communication strategies.
- Product & UI Collaboration: Partnered with cross-functional stakeholders and product teams to enhance UI design and user adoption. Provided front-line feedback to optimize platform performance and improve the overall user experience.
- Community & Knowledge Leadership: Orchestrated and led monthly Group Learning Sessions, creating a collaborative forum for clients to share best practices and marketing strategies to maximize their program results.
Client Advisor
Ikos
Pittsburgh, PA
08.2020 - 12.2021
- Conversion Rate Optimization: Increased the rented unit conversion rate from 54% to 64% through a targeted account strategy and support; this portfolio contributed to 33% of total company revenue in 2021.
- Scalable Market Intelligence: Analyzed internal data to produce monthly market trend reports for over 1,300 clients, driving product engagement and account reactivation.
- Account Portfolio Management: Served as the primary point of contact for a portfolio of 40–100 residential real estate accounts, providing strategic oversight and operational support to drive property performance.
- Revenue-Focused Service Design: Developed new service offerings and upselling frameworks based on client feedback and data to drive cross-sell revenue, and portfolio growth.
- Strategic Leadership & Advocacy: Acted as the 'Voice of the Client' in collaboration with Operations, Sales, and Engineering; partnered with leadership stakeholders on high-priority projects to translate front-line data into organizational strategy and process improvements.
- Software Implementation & Onboarding: Led the end-to-end onboarding process for clients onto the Ikos proprietary software, ensuring rapid adoption, and a seamless transition for new accounts.
- SEO Strategy: Developed and strategized SEO initiatives to enhance digital visibility and market reach.
Client Relations Specialist
Management Science Associates
Pittsburgh, Pennsylvania
05.2019 - 08.2020
- Big Data Analytics: Developed proficiency in MSA’s proprietary software to analyze large datasets and generate complex reports, providing the data foundation for client strategy.
- Revenue-Focused Reporting: Created and managed weekly client deliverables and performance reports; leveraged data insights to track project milestones, and identify opportunities to increase account revenue.
- Advanced Data Modeling: Utilized Excel on a daily basis for advanced data analysis, report architecture, and problem-solving, ensuring 100% accuracy in client-facing deliverables.
- Client Success & Problem Solving: Collaborated with cross-functional teams to resolve complex client issues and maintain high satisfaction levels through daily, strategic interactions.
Education
Bachelor of Science - Economics
University of Pittsburgh
Pittsburgh, PA05-2019
Skills
Systems & Platforms
- CRM & Support: Salesforce, Zendesk, HubSpot
- Project Management: Smartsheet, Mondaycom, JIRA, Notion
- Data & Analytics: Advanced Excel & Google Sheets, Data Analysis, Report Building
Strategic Operations & Revenue
- Scalable Architecture: One-to-Many Support Models, Process Optimization, Scalable Onboarding
- Revenue Strategy: Sales Enablement, Churn Mitigation & Retention, Feasibility Analysis, Multi-product Strategy
- Customer Experience: Customer Journey Mapping, Strategic Account Management, SMS & Email Marketing Orchestration
Core Professional Competencies
- Cross-Functional Stakeholder Management: Proven ability to act as the "bridge" between technical teams (Engineering/Product) and go-to-market teams (Sales/Success)
- Strategic Client Advocacy: Acting as the "Voice of the Customer" to translate front-line feedback into actionable product and process improvements
- Data Storytelling: Expert at translating complex datasets and CRM metrics into clear, executive-level insights and strategy
- Change Management: Experience leading teams through platform migrations and process overhauls with clear documentation and enablement
Strategic Partnership
- Interpersonal: Strategic Communication, Team Leadership by Influence, Adaptive Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Project Manager
Module
10.2024 - Current
Relationship Manager
Attentive
04.2023 - 10.2024
Client Strategy Associate
Attentive
01.2022 - 03.2023
Client Advisor
Ikos
08.2020 - 12.2021
Client Relations Specialist
Management Science Associates
05.2019 - 08.2020
Bachelor of Science - Economics
University of Pittsburgh