Hannah Blockson
Waco
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Family Dollar/ Dollar Tree
02.2023 - 03.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Front Desk Manager
Days Inn
06.2019 - 04.2022
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest complaints by addressing issues with rooms promptly.
- Kept accounts in balance and ran daily reports to verify totals.
Salad Preparer
The Mariners
11.2019 - 01.2020
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
- Reviewed production schedules and streamlined processes.
Waitress
The Waffle House
09.2019 - 11.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Front Desk Clerk
Country Inn & Suites
06.2017 - 05.2019
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Cook, delivery driver
Johnny’s Pizza
02.2016 - 05.2017
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Ruston High
Skills
- Budget assistance
- Recruiting and interviewing
- Sales monitoring
- Google drive
- Time management
- Team collaboration
- Operations management
- Decision-making
Timeline
Assistant Manager
Family Dollar/ Dollar Tree
02.2023 - 03.2024
Salad Preparer
The Mariners
11.2019 - 01.2020
Waitress
The Waffle House
09.2019 - 11.2019
Front Desk Manager
Days Inn
06.2019 - 04.2022
Front Desk Clerk
Country Inn & Suites
06.2017 - 05.2019
Cook, delivery driver
Johnny’s Pizza
02.2016 - 05.2017
High School Diploma -
Ruston High
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