HANNAH BOLTINGHOUSE
AlphaBEST Education
Lewisville,NC
17
years of professional experience
Results-driven professional with extensive experience in customer service, marketing, proposal development, contract management, and business operations. Demonstrated ability to manage competing priorities and collaborate across teams while delivering accurate documentation. Supported operations across 18 states and over 600 sites, ensuring effective communication and organization.
Work History
Manager of Proposals & Contracts
1 Year 4 Months- Managed multiple priorities in a fast-paced, multi-state organization to ensure smooth operations.
- Coordinate with internal departments and leadership to gather information and develop accurate, competitive proposal responses.
- Prepare, review, organize, and maintain proposal and contract documentation.
- Progressed through three positions of increasing responsibility, demonstrating strong performance, adaptability, and organizational knowledge.
- Implemented process improvements to streamline operational efficiency.
Marketing Associate
2 Years 5 Months- Coordinated marketing initiatives, communications, presentations, and promotional projects to enhance brand visibility.
- Managed social media accounts, creating content that increased audience interaction and community growth.
- Coordinated the production of promotional materials, ensuring they adhered to brand guidelines and quality standards.
- Conducted customer surveys to gather feedback, using insights to improve future marketing strategies.
Customer Service Representative
5 Months- Ranked in top two Customer Service Representatives through consistent performance and customer satisfaction.
- Provided high-volume customer service and operational support across 18 states and more than 600 sites.
- Managed high volume of inquiries and requests, ensuring accuracy, professionalism, and timely follow-up to enhance customer experience.
- Communicated effectively with families, school partners, site staff, and internal teams to resolve issues and provide solutions.
Veterinary Receptionist
8 Months- Delivered exceptional customer service to veterinary clients, fostering positive relationships and trust.
- Coordinated communication between clients and veterinary staff.
- Provided professional customer service to veterinary clients.
- Facilitated effective communication between clients and veterinary staff, ensuring clarity and timely response to client needs.
- Assisted in managing daily office operations in fast-paced environment, contributing to smooth workflow and client satisfaction.
Leasing Consultant
6 Months- Guided prospective and current residents through leasing process to ensure a smooth transition.
- Led property tours highlighting community features, policies, and amenities to enhance resident engagement.
- Conducted property tours and communicated community features, policies, and amenities.
- Responded to inquiries and maintained professional relationships with prospective residents.
- Delivered exceptional customer service to achieve leasing and occupancy goals.
Server / Trainer
10 Years 4 Months- Trained new employees on service standards and daily operations to enhance overall team performance.
- Managed multiple tables and customer needs, ensuring accuracy and efficiency in service delivery.
- Addressed customer concerns professionally, fostering a positive guest experience.
- Collaborated with team members to maintain smooth restaurant operations.
Education
Bachelor's - University Studies, Concentration in Business Administration
Associate - General Education
Skills
Contract Management
Project Coordination
Document Management
Marketing & Communications
Cross-Functional Collaboration
Client Relations
Customer Service
Organization & Time Management
Written & Verbal Communication
Microsoft Office
Training & Team Support
Timeline
Manager of Proposals & Contracts
AlphaBEST Education
06.2025 - CurrentRead More
Marketing Associate
AlphaBEST Education
01.2023 - 06.2025Read More
Customer Service Representative
AlphaBEST Education
08.2022 - 01.2023Read More
Veterinary Receptionist
The Country Veterinary Hospital
10.2020 - 06.2021Read More
Leasing Consultant
Gather Uptown
01.2020 - 07.2020Read More
Server / Trainer
Cracker Barrel
03.2010 - 07.2020Read More
Pitt Community College
Associate from General Education
Read More
East Carolina University
Bachelor's from University Studies, Concentration in Business Administration
Read More