Hannah Borland
Experience Program Manager
Las Vegas,NV
Summary
Program manager with extensive experience at Swickard Auto Group, specializing in program and vendor management. Successfully optimized a $2 million portfolio through effective contract negotiation and stakeholder engagement. Proven ability to enhance employee experience across 35+ dealerships, driving service delivery excellence and operational efficiency. Strong background in strategic planning, complex problem-solving, and cross-functional communication, ready to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Experience Program Manager
Swickard Auto Group
Las Vegas, Nevada
12.2023 - Current
- Led three enterprise experience programs, apparel, amenities, and marketing merchandise, across 35+ dealerships, owning strategy, operations, vendor management, and budget oversight.
- Managed a $2 million annual portfolio, driving efficient procurement, cost control, and consistent service delivery.
- Developed and implemented standard operating procedures across all programs, establishing scalable workflows and governance models.
- Negotiated pricing and contracts with approximately 20 vendors to optimize agreements and improve vendor performance.
- Supported 20–25 dealerships annually with event execution, leading day-of coordination, guest relations, networking, and hospitality.
- Owned public relations efforts, including media monitoring, issue response, press release development, reporting, and community engagement initiatives.
- Supported manufacturer relations by cultivating OEM partnerships, managing general manager approval submissions, and assisting with new dealership acquisitions.
Project Manager
Cognia
Remote
05.2022 - 11.2023
- Managed 5–10 concurrent projects with accountability for scope, schedule, budget, and delivery.
- Supported the professional learning team in the development of school content and accreditation-related initiatives, helping ensure projects were completed and launched on time.
- Led project planning, timelines, milestones, and cross-functional coordination to drive execution across multiple workstreams.
- Identified and mitigated project risks to maintain momentum and support on-time delivery.
- Oversaw financial management of a $400K project portfolio, applying strong budget controls and supporting fiscal accountability.
- Assisted with program budget management by tracking spend and helping ensure budgets remained aligned with project goals.
Teacher (5th Grade)
Mohave Accelerated Learning Center
Bullhead City, Arizona
11.2020 - 05.2022
- Led a 5th-grade classroom in a high-accountability academic environment, overseeing instruction, classroom operations, and student performance.
- Developed and delivered lesson plans, assessments, and instructional strategies tailored to curriculum standards and diverse learning needs.
- Managed classroom schedules, behavioral expectations, and performance tracking to foster a structured, productive learning environment.
- Applied data-driven assessment practices to monitor student progress and adjust instruction to improve academic outcomes.
- Partnered consistently with parents and guardians to communicate progress, address concerns, and support student success.
- Collaborated with faculty and administration to advance school-wide initiatives and contribute to a cohesive academic environment.
- Leveraged educational technology to increase engagement and enhance instructional effectiveness.
- Demonstrated strong leadership, adaptability, and problem-solving in a dynamic, fast-paced setting.
Education
Master of Science - Sociology
06-2022
Bachelor of Science - Elementary Education
11-2020
Skills
- Program and vendor management
- Contract negotiation
- SOP development
- Budget management
- Stakeholder engagement
- Brand governance
- Employee experience
- Operational strategy
- Public relations
- Event coordination
- Data analysis
Timeline
Experience Program Manager - Swickard Auto Group
12.2023 - Current
Project Manager - Cognia
05.2022 - 11.2023
Teacher (5th Grade) - Mohave Accelerated Learning Center
11.2020 - 05.2022
Grand Canyon University - Master of Science, Sociology
Northern Arizona University - Bachelor of Science, Elementary Education