Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
References
Timeline
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Hannah Boss

New York,NY

Summary

Highly skilled Account Services Coordinator with broad experience in managing client accounts, ensuring customer satisfaction, and maintaining strong relationships. Possess strong problem-solving skills combined with effective communication abilities to resolve issues and deliver results. Previous roles involved coordination of account activities, demonstrating ability to multitask, prioritize tasks and work under pressure. Record of enhancing operational efficiency by implementing streamlined processes shows commitment to continuous improvement and high service standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Project Manager

Mallard Agency
11.2024 - Current
  • Created project plans using Asana for up to 30 accounts with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Develop and document all standard operating procedures for the organization.
  • Provide proofing for all strategies to ensure they are StoryBrand compliant.
  • Manage temporary accounts, and provide post-production and creative project management services.

Freelancer

Olivia Creates, LLC
05.2024 - Current
  • Audit client websites for SEO initiatives to help promote a higher Google ranking.
  • Develop email journeys for clients to encourage conversions for the client's desired call to action.
  • Analyzed key performance indicators to identify effective strategies.
  • Created content for various websites, blogs, and social media accounts for B2B clients.
  • Collaborated with team members to develop creative ideas for upcoming projects.

Project Manager

Gateway Church
08.2024 - 11.2024
  • Created project plans using Monday.co and Slack with established timelines, assigned to appropriate teams and managed workflow throughout organization wide execution.
  • Creative ideation and execution for events, conferences, rebrands, weekend series, and philanthropic initiatives.
  • Created a project strategy roadmap that ensures the execution of the vision from senior executives, while also taking into consideration the needs of stakeholders.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Marketing Coordinator

Gateway Church
05.2021 - 08.2024
  • Utilize project management tools (e.g., Monday.com and Slack) to plan, automate, execute, and track project progress for 13 clients, 5 conferences, and multiple technology initiatives, including CMS system migrations and website product ownership.
  • Develop and implement strategic marketing plans aligned with organizational goals, with a predominant focus on the utilization of databases for targeted email marketing, texting, and social media promotion.
  • Predominantly focused on utilizing databases for targeted email marketing, texting, and social media promotion.
  • Monitor data and metrics from Brushfire and Ortto to evaluate previous campaign performance, and inform decision-making for future campaigns.
  • Manage the rollout plan for full rebrands of a conference or client by tracking asset creation, budget, and vendor orders.

Education

B.S. - Strategic Communication

Texas Christian University
01.2022

Skills

  • Customer Relationship Management
  • Strategic Planning
  • Project Management
  • Adobe Suite
  • Google Analytics
  • Work flow planning
  • Project planning
  • Project management
  • Content marketing strategy
  • Digital advertising platforms
  • Client relationship management
  • Email marketing campaigns
  • Marketing strategy

Certification

  • Google Ads
  • Foundations in UX/UI
  • Microsoft Suite

Affiliations

  • ESTJ
  • Enneagram 3w4
  • Galvanizer and Tenacity Working Genuis
  • Strengths: Positivity, Communication, Competition, Woo, and Input

References

References available upon request.

Timeline

Project Manager

Mallard Agency
11.2024 - Current

Project Manager

Gateway Church
08.2024 - 11.2024

Freelancer

Olivia Creates, LLC
05.2024 - Current

Marketing Coordinator

Gateway Church
05.2021 - 08.2024

B.S. - Strategic Communication

Texas Christian University

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