HANNAH Bowen
Delaware,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with Microsoft Office, detail retention and quick action; paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Weed Man Lawn Care
01.2018 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Working with sending overdue customers to collections, communicating with a third party company to transition over accurate customer information and provide professional details to the third party.
- Day to day, handling daily check deposits, giving free sales quotes for lawn service, and performing phone interviews with job applicants
- Answering incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted to Social Media Specialist in 2019 and currently soley handle marketing the business on Facebook, Instagram, and Twitter.
- Organized and maintained payroll information bi-weekly by entering data, identifying errors, calculating and collecting information.
- Promoted to Training Assistant as of 2022; any new hire that enters the administrative department is trained and ensured they are fully equipped with the knowledge and skill set to begin and succeed in the Customer Service Representative position.
- As of the beginning of 2023, taking over the roll of event planning for our company. This consists of booking venues, coordinating schedules with management and vendors, and paying vendors for services.
- Extensively utilized Microsoft 360, Google Docs, Google Slides, Excel, Slack, and Canva.
Social Media Coordinator
Cornerstone Church
01.2016 - 01.2019
- Wrote social media content to increase engagement with congregation.
- Engaged with and responded to online audience through relevant comments.
- Used editing and graphic design tools to create content and visuals for social channels.
Nanny
Anthony and Tiffany West
10.2015 - 12.2018
- Tended to child's general needs while providing supervision for safety in day-to-day activities.
- Connor has a disorder called autoimmune neutropenia, so detailed, observant, hands-on care was extremely important
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Provided safe transportation to and from activities and events.
Office Manager
R&J Truck Service
07.2015 - 09.2016
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Marketed the services this company provides by spreading awareness on Facebook and Twitter.
- Coded and entered daily invoices with in-house accounting software.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Gardener
Millcreek Gardens
01.2016 - 08.2016
- My team and I correctly identified plants and labeled them with the correct tags, watered the greenhouses and surrounding plant life, transported flowers from building to building, weeded, unloaded trucks, and loaded up transport trucks to deliver our plants to local businesses.
Cashier
Shell Station
05.2015 - 02.2016
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- I also watered flowers and washed dishes.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier/Hostess
Bob Evans
01.2015 - 04.2015
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Responded promptly to requests to clean and sanitize areas after accidents.
Education
High School Diploma -
Fairbanks High School
Milford Center, OHSome College (No Degree) - Interior Design
York St John University (JD Campus)
United KingdomSkills
- Self-motivated
- Strong verbal communication
- Transaction Processing
- Responding to Difficult Customers
- 66 wpm Typing Speed
- Data Entry
- Multitasking and Prioritization
- Efficient and Detail-Oriented
Timeline
Customer Service Representative
Weed Man Lawn Care
01.2018 - Current
Social Media Coordinator
Cornerstone Church
01.2016 - 01.2019
Gardener
Millcreek Gardens
01.2016 - 08.2016
Nanny
Anthony and Tiffany West
10.2015 - 12.2018
Office Manager
R&J Truck Service
07.2015 - 09.2016
Cashier
Shell Station
05.2015 - 02.2016
Cashier/Hostess
Bob Evans
01.2015 - 04.2015
High School Diploma -
Fairbanks High School
Some College (No Degree) - Interior Design
York St John University (JD Campus)
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