I like to bake, hike, read, and learn new languages
Hannah Bradford
Gore,VA
Summary
Proven customer service expert from Sclafani's New York Bagel's and Bread, adept in handling high-pressure situations with patience and composure. Demonstrated reliability by supporting team members and mastering POS systems, enhancing customer satisfaction. Skilled in problem-solving and active listening, ensuring seamless service and fostering a positive, professional environment.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Sclafani's New York Bagel's and Bread
08.2023 - Current
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Resolved customer complaints and maintained clean and tidy checkout area.
Front End Team Member
Chick-fil-A
11.2022 - 08.2023
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted regular code reviews to maintain high-quality code standards within the team, identifying areas for improvement or optimization.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with cross-functional teams to ensure seamless integration of front-end components with back-end systems.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Homeschooled
Gore, VA05-2025
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Positive and professional
- Telephone management
- Problem-Solving
- Reliable and Responsible
- Honest and Dependable
- Active Listening
- Product Knowledge
- Adaptable and Flexible
Interests
Timeline
Customer Service Cashier
Sclafani's New York Bagel's and Bread
08.2023 - Current
Front End Team Member
Chick-fil-A
11.2022 - 08.2023
High School Diploma -
Homeschooled
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