Hannah B. Rankin
Broomfield,CO
Summary
Dedicated and enthusiastic individual seeking a position at University of Maryland Global Campus (UMGC) to utilize my passion for community involvement, eagerness to learn, and customer service experience in helping the University and students achieve their higher education goals. With a strong work ethic and friendly demeanor, I strive to make a positive impact in the lives of others. Excited about the opportunity to contribute my skills to the success of UMGC.
Overview
9
9
years of professional experience
Work History
Military Education Coordinator
University Of Maryland Global Campus
01.2020 - 06.2022
- Provided ongoing support for current and prospective students with all questions regarding higher education, tuition, and career planning.
- Advised students on educational, career and social opportunities.
- Collaborated with all departments in the school such as registrar, financial aid, student services and veterans benefits departments to ensure all questions were answered for each particular student.
- Specialized in working with active duty soldiers using tuition assistance along with veterans and their VA benefits.
- Improved student retention rates by providing personalized academic guidance and developing individualized success plans.
- Worked amongst a team and independently to ensure the office was meeting all requirements.
- Transitioned from working full time in office to working from home during COVID pandemic.
- Managed my time and organized my day to ensure I was completing all my tasks for the day.
- Coordinated and created videos for the marketing team to use on social media platforms to ensure students had access to all resources during pandemic.
- Maintained an expanded my knowledge and proficiency with UMGC systems to include, peoplesoft, salesforce , zoom, and Microsoft teams.
- Managed caseloads efficiently while maintaining strong relationships with each advisee through regular communication and checkins.
- Assisted with interview process of new employees by reviewing resumes and being a part of interview process.
- Collaborated with team on training incoming employees.
Kid’s Club Lead
UFC GYM
03.2019 - 07.2019
- Worked independently to initiate, organize and establish Kid’s Club goals and schedule.
- Trained and managed 8 employees, scheduled work hours, resolved conflicts and achieved significant improvements in their productivity.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Answered phone calls and maintained up to date information on each member profile.
- Responded to inquiries from parents and guardians.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Administrative Assistant/Sales Associate
Orangetheory Fitness
02.2017 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained and gained knowledge and proficiency in Orangetheory Fitness's mission to benefit our studios success and growth.
- Maintained social media, to include Instagram and Facebook to promote upcoming events.
- Retained knowledge of fitness and Orangetheory Fitness classes in order to stay well informed in the studio.
- Worked both independently and on a team to ensure the success of company and meet deadlines.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Customer Associate
Anthropologie
12.2016 - 04.2017
- Provided exceptional customer-focused service in greeting customers, providing personal styling, and making sales.
- Managed merchandise and restocked displays to sustain positive and unique shopping experience.
- Maintained a working knowledge of product lines and pricing.
- Gained an understanding of how merchant skills impact business and the customer experience.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Recommended items to customers based on specific needs and explained features and benefits.
Volunteer
Military Personnel Division (MPD)
08.2014 - 03.2015
- Answered telephones, directed calls and took messages for office staff.
- Compiled, copied, sorted and filed records of office activities.
- Attended classes to gain knowledge as a Volunteer for Casualty Assistance Center (CAC).
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Field Representative
University of Maryland Global Campus
06.2013 - 07.2014
- Greeted and directed students with extraordinary customer service via walk-in; answered phone calls and corresponded via email for admissions, registration, financial aid, student account information National Testing Center information and textbook orders.
- Advocated for students as an advisor and admin throughout higher education career.
- Maintained working knowledge on salesforce system, and degree options for students.
- Maintained positive relationship with education center staff, National Testing Center, and professors.
- Organized table set up for promotion of upcoming registrations and classes being held face to face and hybrid.
- Worked in diverse communities and cultures, improving communication and work efficiency.
Education
BS - Psychology
University of Maryland Global Campus
05.2014
Skills
- Salesforce
- Student Engagement Strategies
- Microsoft Office Proficiency
- Student Academic Guidance
- Online learning
- Academic Support Services
- Dedicated Work Ethic
- Effective Team Collaboration
- Prioritization and Scheduling
- Proficient Interpersonal Communication
Accomplishments
- Dean's List (2011-2014)
- Certificate in Women’s Studies (05/14)
Timeline
Military Education Coordinator
University Of Maryland Global Campus
01.2020 - 06.2022
Kid’s Club Lead
UFC GYM
03.2019 - 07.2019
Administrative Assistant/Sales Associate
Orangetheory Fitness
02.2017 - 02.2019
Customer Associate
Anthropologie
12.2016 - 04.2017
Volunteer
Military Personnel Division (MPD)
08.2014 - 03.2015
Field Representative
University of Maryland Global Campus
06.2013 - 07.2014
BS - Psychology
University of Maryland Global Campus
Similar Profiles
NORA MONINE GRAVESNORA MONINE GRAVES
Regional Director at University of Maryland Global Campus, University of Maryland University College, UMUCRegional Director at University of Maryland Global Campus, University of Maryland University College, UMUC
Insiya BreamInsiya Bream
Registrar & Associate Vice President at University of Maryland Global Campus (UMGC)Registrar & Associate Vice President at University of Maryland Global Campus (UMGC)
Malik BellamyMalik Bellamy
Game Mechanics Developer at University Of Maryland Global CampusGame Mechanics Developer at University Of Maryland Global Campus
Michele KnollMichele Knoll
Success Coach at University of Maryland Global CampusSuccess Coach at University of Maryland Global Campus
Matthew WennikMatthew Wennik
Sales Associate at ZAGGSales Associate at ZAGG