Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Brant

Grand Junction,Colorado

Summary

Quick-thinking, efficient, and detail-oriented professional with 7.5 years of experience in a high-pressure healthcare environment, including building and managing a multi-location call center. Proven ability to handle, delegate, and prioritize high volumes of calls with accuracy and composure. Skilled in team training, fast decision-making, and clear communication.

Overview

7
7
years of professional experience

Work History

Administrative Team Lead, Inventory Manager

ICON Eyecare
10.2017 - 01.2025
  • Built and led a multi-location call center using RingCentral; managed an average of 800 calls per week, ensuring efficient call handling, routing, and resolution.
  • Managed inventory and supply ordering for two clinics, tracking usage, maintaining budgets, and creating Excel spreadsheets to monitor spending and forecast supply needs.
  • Recruited, trained, and supervised new staff; developed onboarding materials and standardized procedures to optimize team performance and consistency.
  • Processed time-sensitive documentation, including FMLA
  • forms, DMV vision reports, insurance authorizations, and prescription requests, with precision and speed.
  • Cross-trained in both administrative and clinical operations; collaborated with medical professionals to deliver coordinated, responsive care.

Education

High School Diploma -

Goal High School
Grand Junction, CO

Skills

  • Microsoft Office Suite
  • E-filing
  • Data entry
  • Document Management
  • Prior authorizations
  • RingCentral
  • Power BI
  • Critical thinking
  • Problem solving
  • Time management
  • Multitasking
  • Employee training
  • Vendor relations
  • Inventory management
  • Team Collaboration
  • Adaptability

Timeline

Administrative Team Lead, Inventory Manager

ICON Eyecare
10.2017 - 01.2025

High School Diploma -

Goal High School

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Hannah Brant