Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Hannah Bravo

Burlington,NC

Summary

Dedicated Accounts Receivable Clerk with excellent experience in industry. Expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Acknowledged for reliability, integrity and quick-learning ability. Highly skilled in allocations with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature. Developed skills in fast-paced financial environment, focusing on accuracy and efficiency. Transitioning into new field with strengths in managing financial transactions and ensuring timely collections. Seeking to leverage these transferable skills in new, dynamic setting.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Accounts Receivable Clerk

City Electric Supply Regional Group Office
12.2023 - Current
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Assisted in month-end closing procedures, ensuring accurate financial reporting.
  • Developed job aids used company-wide to train new hires

Warranty Administrator

Flow Companies Of Burlington, LLC
05.2023 - 07.2023
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Warranty Administrator

Hudson Automotive
12.2022 - Current
  • Handle warranty administration work for multiple brands.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.

National Warranty Administrator

Asbury Automotive Group
09.2022 - 12.2022
  • Oversaw warranty administration operations for multiple stores and brands in multiple states.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.

Business Development Representative

Modern Automotive
11.2020 - 08.2022
  • Consistently exceeded required metrics for customer contacts, handling over 60-70 calls daily.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Drove team revenue totals by bringing in top sales numbers.
  • Effectively located merchandise across various stores to address customer needs.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Answered telephone and email inquiries from potential customers.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Worked with financial institutions and proactively identified solutions for customers experiencing credit issues.

Service BDC Manager

Asbury Automotive Group
02.2019 - 11.2020
  • Managed over 70 customer calls per day
  • Confirmed scheduled appointments to reduce chances of potential buyer no shows for high-volume dealerships.
  • Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
  • Engaged with internet customers and scheduled appointments electronically for added customer convenience.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Tracked issues in XTime system through proper documentation and detailed information to track requests, document problems, and record solutions offered.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Picker / Scanner

Compass Group, LLC
12.2017 - 01.2019
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Scanned packages and boxes and moved to loading dock for shipment.

Beauty Consultant Sales Representative

Merle Norman Cosmetics
10.2016 - 12.2017
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Receptionist

Stokesdale Heating & Air Conditioning
06.2015 - 08.2015
  • Answered central, multi-line telephone system and directed high volume of calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Education

Some College (No Degree) - Political Science, Psychology

High Point University
High Point, NC

EMT Certification -

Guilford Technical Community College
Jamestown, NC
05.2018

High School Diploma -

Northwest Guilford High School
Greensboro, NC
06.2017

Skills

  • Written Communication
  • Problem-solving
  • Microsoft Excel
  • Outstanding Telephone Etiquette
  • Dependable and Responsible
  • Organization and Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Records Management
  • Operational Efficiency
  • Team collaboration
  • Attention to detail

Accomplishments

  • Got promoted to regional team lead within one year of hire
  • Consistently exceed KPI
  • Routinely recognized as most efficient and productive employee within the department


Certification

  • Microsoft Office Certified Specialist


Timeline

Accounts Receivable Clerk

City Electric Supply Regional Group Office
12.2023 - Current

Warranty Administrator

Flow Companies Of Burlington, LLC
05.2023 - 07.2023

Warranty Administrator

Hudson Automotive
12.2022 - Current

National Warranty Administrator

Asbury Automotive Group
09.2022 - 12.2022

Business Development Representative

Modern Automotive
11.2020 - 08.2022

Service BDC Manager

Asbury Automotive Group
02.2019 - 11.2020

Picker / Scanner

Compass Group, LLC
12.2017 - 01.2019

Beauty Consultant Sales Representative

Merle Norman Cosmetics
10.2016 - 12.2017

Receptionist

Stokesdale Heating & Air Conditioning
06.2015 - 08.2015

Some College (No Degree) - Political Science, Psychology

High Point University

EMT Certification -

Guilford Technical Community College

High School Diploma -

Northwest Guilford High School

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