Hannah Britt
Indianapolis,IN
Summary
Personable and detail oriented asset. Experience with qualitative research data analysis, program planning and implementation, infection prevention, and customer service. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Team Player, Client Advocate, Motivated Colleague, and Intentional Worker.
“Success isn’t always about greatness. It’s about consistency. Consistent hard work leads to success. Greatness will come.”-Dwayne Johnson
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Operations
Cornerstone Caregiving
Indianapolis, IN
05.2023 - Current
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Developed and implemented operational policies and procedures to improve efficiency.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Maintained budgeting documents for accurate tracking of expenses.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Ensured compliance with applicable laws, regulations, industry standards.
- Provided leadership and guidance to subordinate managers and supervisors.
- Created policies and procedures for improved workflow processes.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Developed and maintained client relationships to grow business and improve account retention.
- Created promotional materials for marketing campaigns.
- Assisted in the implementation of marketing campaigns.
- Reviewed monthly P&L statements to monitor budget goals and performance objectives.
- Set performance metrics and goals for customer service, customer retention, and P&L.
- Conducted assessments of client needs and abilities.
- Facilitated interdisciplinary meetings to discuss patient care plans.
- Assessed patient condition and developed individualized care plans.
- Conducted home safety assessments, identified risks and implemented appropriate strategies.
- Ensured that all health regulations were followed while providing quality care.
- Maintained accurate records of billing transactions.
- Resolved patron billing issues.
- Verified accuracy of invoices and billing statements.
- Built relationships with clients by attending networking events.
- Assisted in developing presentations for sales pitches and client meetings.
- Updated pricing information based on market conditions and competitive analysis.
- Provided administrative support such as scheduling meetings, managing calendars.
- Developed and implemented marketing strategies to increase customer base.
- Assisted in the development of promotional materials including brochures, flyers and press releases.
- Researched and identified potential partnerships with other companies.
- Maintained a database of leads and tracked progress through sales cycle stages.
- Assisted in budget tracking and expense reporting for marketing projects.
Customer Service Representative
IU Health Urgent Care
Greenwood, IN
02.2021 - 04.2023
- Running insurances, taking copays, answering phone calls, working with clinical team members, open/close procedures, and deposits/change orders
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Intern
IU Health Methodist
Indianapolis, IN
09.2022 - 12.2022
- Hand hygiene audits, isolation audits, rounding floors to check carts for hazards and cleanliness, verifying isolation status of patients, environment of care rounds in Peri-op and Kitchen Areas, and Joint Commission Rounding
- Attended and participated in meetings and brainstorming sessions with team members.
Pharmacy Technician & CSA
Walgreens
Mooresville, IN
06.2018 - 02.2022
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- CSA duties: Cashier, Stocking shelves, photo lab service
Research Assistant
Indiana University School of Medicine
Remote
05.2021 - 10.2021
- Conducting qualitative public health research
- Conducted interviews, composed a code book, coded transcripts, formed consensus charts, assisted in writing research article, and submitted an article for publication, which became published.
Education
Bachelor's - Public Health Education And Promotion
University of Indianapolis
Indianapolis, IN05.2023
Masters - Public Health/MPH
University of Indianapolis
Indianapolis, INSkills
- Creative Problem Solving
- Verbal and Written Communication
- Process Improvement
- Strategic Planning
- Leadership training
- Operational Efficiency
- Business & Operations Management
- Employee Development
- Sales Tracking
- Revenue Generation
- Contract Administration
- Performance Improvement
- Customer Retention
- Staff Development
- Time & Calendar Management
- Goal Setting
- Payroll Administration & Timekeeping
- Business marketing
- Policy/program development
- Staff Scheduling
- Delegating Work
- Team Collaboration
- P&L Administration
- Marketing Strategies
Certification
- Certified Community Health Education Specialist (CHES®)
Affiliations
- Member of the Morgan County Senior Advocates Group
- University of Indianapolis: Public Health Education and Promotion Undergraduate of the Year, American Kinesiology Association Undergraduate Award, & Eta Sigma Gamma MPH Key Scholarship Award Recipient
References
References available upon request.
Timeline
Director of Operations
Cornerstone Caregiving
05.2023 - Current
Intern
IU Health Methodist
09.2022 - 12.2022
Research Assistant
Indiana University School of Medicine
05.2021 - 10.2021
Customer Service Representative
IU Health Urgent Care
02.2021 - 04.2023
Pharmacy Technician & CSA
Walgreens
06.2018 - 02.2022
Bachelor's - Public Health Education And Promotion
University of Indianapolis
Masters - Public Health/MPH
University of Indianapolis
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