Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hannah Brock

Dayton,Tennessee

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Texas Roadhouse
04.2023 - Current
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Cultivated warm relationships with regular customers.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server, Host, Busser

Monkey Town Brewing Company
04.2020 - 08.2022
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server, Host, Busser

Euchee Grill & Brewhouse
04.2019 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Rhea County High School
Evensville, TN
05.2022

Skills

  • Guest Relations Management
  • Dining Customer Service
  • Cash Handling
  • Suggestive Selling
  • Hospitality Service Expertise
  • Customer Relationship Management
  • POS Systems and Ordering Platforms
  • Sales and Upselling
  • Team Goals
  • Quality Assurance Evaluation

Languages

French
Limited Working
English
Native or Bilingual

Timeline

Server

Texas Roadhouse
04.2023 - Current

Server, Host, Busser

Monkey Town Brewing Company
04.2020 - 08.2022

Server, Host, Busser

Euchee Grill & Brewhouse
04.2019 - 08.2021

High School Diploma -

Rhea County High School

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