Hannah Brown
Brookings,SD
Summary
A resourceful individual with a strong work ethic who is reliable and responsible when it comes to getting work done. Can be best described as having strong listening, communication and problem-solving skills. This has lead to strong and long-lasting relationships with many faculty, staff and customers. Willingness to be adaptable with any tasks given and hopes to bring a positive attitude to any work environment.
Overview
7
7
years of professional experience
Work History
Engagement Officer
SDSU Alumni Foundation
09.2023 - Current
- Participated in ongoing training to enhance own job skills and knowledge
- Experienced with social media and communications platforms
- Developed excellent communication and listening skills while calling potential donors and alumni
- Engaged in proactive outreach with former students via, email, phone, or mailings
- Maintained accurate records of alumni contact information in database system
- Secured commitments of participation or donation from individuals or corporate donors
- Wrote and sent thank you letters to donors
- Built relationships with co-workers and completed tasks together
Federal Work Study Student
South Dakota Board of Regents
02.2022 - Current
- Managed confidential files according to established protocols
- Performed routine administrative duties such as filing documents, photocopying, printing and organizing office supplies
- Developed strong communication skills while interacting with students, colleagues, and supervisors
- Collaborated with other departments and fellow work-study students to ensure successful completion of projects and tasks within deadlines
- Organized paperwork into appropriate files
- Answered incoming calls and engaged in outgoing calls
- Converted paper records into electronic format for recordkeeping in computer systems
- Greeted students and provided assistance upon arrival.
- Assisted with filing and date entry tasks
Server
Grand View Lodge
05.2021 - 06.2022
- Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints
- Trained new employees on customer service standards and food safety procedures
- Provided friendly and efficient service to customers by setting tables with clean linens, silverware, glassware and condiments
- Answered customer questions about items and recommended dishes
- Monitored tables closely and remained attentive to guests' needs by checking on them throughout their meal
- Collected payment for food and drinks served, balanced cash receipts and managed bills using a POS system
Cashier/server and Busser
Rafferty's
05.2020 - 06.2021
- Worked quickly, communicated with other staff members, about tasks and requests
- Developed excellent relationships with managers and fellow team members to achieve success and continue a positive work environment
- Greeted customers and answered any questions or requests in a respectful and quick manner
- Engaged in opening and closing procedures, such as counting cash register, restocking and cleaning
- Provided assistance to kitchen staff when needed during peak hours of operation.
Daycare Aide
Stepping Stones Child Care
02.2020 - 05.2020
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
- Met with parents about daily activities, positive developments, and issues
- Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs
- Assisted in preparing food and serving meals and refreshments to children
- Organized materials needed for each activity and cleaned up afterwards
- Promoted early literacy skills through storytelling sessions and interactive reading activities.
- Provided comfort and support when needed during nap time or emotional outburst
Food Runner
Zorbaz on the Lake
05.2017 - 06.2019
- Exhibited strong multitasking skills when working under pressure during peak hours
- Regularly checked stock levels of food items within kitchen areas and efficiently restocked any needed supplies
- Adapted well while working in fast-paced environments with frequent interruptions
- Provided excellent customer service by being attentive to guests' needs and requests
- Successfully completed side work duties as assigned by the management team.
- Followed all safety procedures for handling hot foods and beverages safely.
Education
Bachelor of Arts - Business Economics
South Dakota State University
Brookings, SD05.2025
High School Diploma -
Pequot Lakes Senior High School
Pequot Lakes, MN05.2021
AA -
Central Lakes College
Brainerd, MN05.2021
Skills
- Verbal and Written Communication
- Customer Service
- Interpersonal
- Dependability
- Problem Solving
- Teamwork and Collaboration
- Data entry
- Document scanning
- Goal Setting
- Microsoft Office
- Clerical Support
References
References available upon request
Timeline
Engagement Officer
SDSU Alumni Foundation
09.2023 - Current
Federal Work Study Student
South Dakota Board of Regents
02.2022 - Current
Server
Grand View Lodge
05.2021 - 06.2022
Cashier/server and Busser
Rafferty's
05.2020 - 06.2021
Daycare Aide
Stepping Stones Child Care
02.2020 - 05.2020
Food Runner
Zorbaz on the Lake
05.2017 - 06.2019
Bachelor of Arts - Business Economics
South Dakota State University
High School Diploma -
Pequot Lakes Senior High School
AA -
Central Lakes College
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