HANNAH BRUEGGER
Houston,TX
Summary
Passionate and dependable professional dedicated to delivering unparalleled customer service and crafting memorable experiences for clients. A meticulous team player with strong organizational abilities, capable of effectively managing multiple projects concurrently with a keen focus on precision.
Overview
8
8
years of professional experience
Work History
Server, Cashier
Flower Child
10.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server, to go specialist
Olive Garden
07.2019 - 10.2021
- Customer service, Maintain relationships with regular customers, Answering phone for take out orders, Preparing take out orders
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hostess, server
Rockfish Seafood Grill
04.2018 - 07.2019
- Greeted customers, Seating guests accounting for special requests, Maintained organized hostess station, Restock supplies
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Cashier, line worker
Piada
08.2017 - 04.2018
- Answered phones, Made reservations, Seated guests
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Receptionist
The Workout Barre
05.2016 - 08.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School Diploma -
Klein High School
Houston, TX05.2018
Skills
- Excellent customer service
- Problem solver
- Guest Engagement
- Supply Restocking
- Front-Of-House Display Creation
- Sales Expertise
- Allergy Awareness
- Hospitality Service Expertise
- Efficiently manage assigned tables within busy settings
- Detail oriented
- Positive and energetic personality
- Sales Techniques
Timeline
Server, Cashier
Flower Child
10.2021 - Current
Server, to go specialist
Olive Garden
07.2019 - 10.2021
Hostess, server
Rockfish Seafood Grill
04.2018 - 07.2019
Cashier, line worker
Piada
08.2017 - 04.2018
Receptionist
The Workout Barre
05.2016 - 08.2017
High School Diploma -
Klein High School
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