Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contracts Administrator
Bell Helicopter Textron
01.2023 - Current
Implemented improvements to contract generation process to increase efficiency.
Initiated contracts and addressed necessary negotiations and adjustments.
Administered 4 new contracts ranging in value from $3M to $200M.
Determined final quality and acceptance of contractor work and operations.
Gathered information on subcontractor pricing for project development.
Liaised with financial managers to facilitate business development initiatives.
Demonstrated proficiency in data entry, contract modification and billing.
Monitored incoming contracts and service agreements for correct pricing and information.
Addressed contract disputes and provided advice and guidance to resolve issues.
Negotiated and reviewed contracts to protect customer interests.
Adhered to legal and contractual requirements for compliant contract processes.
Facilitated communication between involved parties to enable timely contract sign-off.
Drafted, reviewed and revised contracts for accuracy and completeness.
Tracked contract milestones and updated stakeholders to facilitate project progress.
Streamlined operations by developing and implementing improved contract management processes.
Stored and filed contract documents in orderly, organized systems.
Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
Prepared and issued reports on contract performance and compliance.
Oversaw contracts for using both manual and automated strategies.
Developed training materials to unify contract management processes and procedures.
Created solicitation packages and conducted thorough research for each bid.
Implemented improvements to contract generation process to increase efficiency
Legal Assistant
U.S. Small Business Admin - Office Of Disaster Assistance
10.2017 - 01.2023
Organized documents to manage paper and electronic filing systems of clients.
Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Process loan documents in Salesforce.
Prepared and drafted correspondence and legal forms to maintain smooth communications.
Issue and verify enrollments and disbursements in LIRA.
Search, review and process upwards of 50+ bankruptcies daily, according to protocol.
Respond to various of internal and external customer inquiries.
Assist borrowers with residential and or business loans.
Reviewed loan and legal documents for compliance and accuracy.
Performed legal research of regulations, laws, legal databases, and etc to obtain information and address issues and concerns.
Team Lead for 25+ employees for Legal Mail in Legal Services.
Worked closely with Rapid and issued disbursements based on updated and accurate information provided by borrowers.
Perform reviews and process collateral documents for residential and business loans.
Respond to loan related inquiries, and prepare correspondence for Attorneys, borrowers, managers/supervisors, and external partners
Proficient in Microsoft Office software, and other applications such as mainframe database software to perform various functions.
Facilitate financial data enrollment process for home and business loans.
Records Management.
Proficient in DCMS Case Management.
Data entry, filing & proofreading.
Any special projects as assigned.
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Human Resources Assistant
Texstars
07.2014 - 12.2016
Filed paperwork, sorted, and delivered mail and maintained office organization.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Answered and redirected incoming phone calls for office.
Screened applicant resumes and coordinated both phone and in-person interviews.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Organized new employee orientation schedules for new hires.
Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Created and completed personnel action forms for hires, terminations, title changes and terminations.
Coordinated employee training programs to improve productivity and performance.
Administered compensation, benefits, and performance management systems at direction of supervisor.
Processed employee termination paperwork at direction of supervisory staff.
Coordinated itineraries and scheduled appointments for human resources staff.
Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
Applied mediation and collaboration to successfully resolve employee complaints and grievances.
Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
Responded to employee inquiries regarding benefits and other HR topics.
Scheduled and coordinated interviews between hiring managers and potential candidates.
Set up orientations and initial training for new employees.
Participated in recruitment and selection process for new hires.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Updated and maintained employee attendance records.
Compiled employee records from individual departments to maintain central files.
Helped employees register for benefits programs using online portals.
Tracked various statistics and kept detailed records to support human resources department.
Developed and maintained HR policies and procedures.
Created job descriptions on boards for vacant jobs.
Assisted with creating employee handbooks and manuals.
Checked references for potential candidates.
Conducted exit interviews with terminated employees.
Aided staff with employee performance review paperwork and documentation.
Participated in job fairs to recruit new talent.
Converted employee status from temporary to permanent.
Studied research and trends on best practices in HR field.
Monitored and analyzed employee satisfaction survey results.
Coordinated employee relocation processes.
Education
BBA - Business Administration
Lamar University
Beaumont, TX
08.2022
Associate of Applied Science - Criminal Justice
Tarrant County College District
Fort Worth, TX
12.2019
Associate of Arts - Basics
Tarrant County College District
Fort Worth, TX
12.2018
Skills
Records and Database Management
Employee Engagement
Reading Comprehension
Client Correspondence
Social Perceptiveness
Project Management
Professional Relationship-Building
Confidential Records Management
Certification
Licensed Notary - 3/2022-3/2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If man hasn’t discovered something that he will die for, he isn’t fit to live.
Martin Luther King, Jr.
Timeline
Contracts Administrator
Bell Helicopter Textron
01.2023 - Current
Legal Assistant
U.S. Small Business Admin - Office Of Disaster Assistance