Hannah Bullock

Head Hostess

Tokyo Japanese Cuisine

09.2018 - 08.2023

Served as a liaison between guests and management in addressing concerns or special requests in realtime.
Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
Streamlined the seating process for increased efficiency and reduced wait times for guests.
Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
Documented reservations, alerted servers, and managers of large groups and prepared seating.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.