Hannah Bunch

• Resolved escalated complaints with professional communication and policy-based solutions.
• Supervised customer service operations, ensuring prompt resolution of returns, exchanges, and product concerns.
• Trained associates on POS procedures, store policies, and service standards for consistent customer support.
• Scheduled front-line coverage to maintain smooth workflow during peak sales periods.
• In charge of store, time sheets, daily task and other employee's
• Coached team members on upselling techniques, product knowledge, and customer engagement.
• Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Evaluated emerging technologies for potential integration into current workflows, enhancing overall operational efficiency.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Advised customers on packing options, shipping services, and delivery timelines
• Provided customer service for shipping, printing, copying, and mailbox requests
• Processed shipments, labels, and package drop-offs using POS and tracking systems
• Operated copier, printer, scanner, and fax equipment for document services
• Handled cash, card, and register transactions with accuracy
• Resolved customer concerns and corrected shipping or print errors promptly
• Maintained organized store workflows for front counter, packing, and fulfillment tasks
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked the store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• [3.6] GPA
• [Midlands technical college] in medical assisting program
• enrolled | expected graduation 2028
• Career Objective

Motivated college student pursuing an associate degree in a medical field, with plans to continue toward a bachelor's degree in cardiovascular sonography. Seeking an opportunity to gain practical experience, develop professional skills, and contribute to quality patient care.