Hannah Bunting
Albion,WA
Summary
Skilled in customer service and problem-solving, demonstrated through a proven track record at TTEC of enhancing customer loyalty and resolving disputes. Excel in active listening and critical thinking, backed by proficient data entry skills. Achieved notable satisfaction rates by effectively managing high-stress situations and streamlining complaint handling processes.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
TTEC
05.2011 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts working with American Red Cross, Schwans home delivery and most recently Washington Health Benefit Exchange (WAHBE).
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Learned and adapted to new technology.
- Understood policies, labels and written instructions.
Cashier/Customer Service/Sales Associate
Sheetz
04.2010 - 05.2011
- Assisted opening the new Sheetz convenience ,gas and travel center.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked store shelves, organized and managed inventory.
Cashier/Customer Service
Riesbecks Food Market
05.2007 - 04.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs and inquiries while providing exceptional service resulting in positive feedback from shoppers..
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and assisted with returns, refunds and transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Certified Nursing Assistant
Pinewood Terrace Nursing Home
06.2006 - 03.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
Colville SeniorHigh School
Colville, WA06.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening and Critical Thinking
- Critical Thinking
- Data Entry
- Customer/Client Relations
- Problem Resolution
- Call Center Experience and Operation
Timeline
Customer Service Representative
TTEC
05.2011 - 11.2023
Cashier/Customer Service/Sales Associate
Sheetz
04.2010 - 05.2011
Cashier/Customer Service
Riesbecks Food Market
05.2007 - 04.2009
Certified Nursing Assistant
Pinewood Terrace Nursing Home
06.2006 - 03.2007
High School Diploma -
Colville SeniorHigh School
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