Hannah Burke
Chicago,IL
Summary
Results driven and highly motivated management professional with 15+ years of customer service experience within the hospitality, health and fitness and integrative healthcare industries. Seeking employment, growth and development as the Spa Operations Manager with the Waldorf Astoria Chicago Luxury Hilton Hotel Organization. Eager to contribute to team success through hard work, attention to detail and excellent guest experiences.
Overview
10
10
years of professional experience
Work History
Account Executive
BMM Logistics
Chicago, IL
09.2022 - 12.2023
LEAD PATIENT CARE COORDINATOR + MARKETING MANAGER
Lakeside Spine and Wellness
Chicago, IL
04.2021 - Current
- Manage daily operations of premier physical medicine practice while providing compassionate customer service
- Maintain clinic facility and guest area to promote a welcoming, and relaxing environment
- Support patient care excellence via planning and interpretation of treatment plans
- Responsible for all social media management, monthly blogs and email marketing campaigns
CLINIC MANAGER
Aligned Modern Health
Chicago, IL
01.2020 - 04.2021
- Oversaw day-to-day business operations of the Midwest’s largest and highest rated integrative medicine group
- Demonstrated ability to collaborate with others and manage multiple responsibilities in a fast-paced team environment
- Consistently booked all appointments prescribed in treatment plans; achieved low rates of cancellations and led the clinic team to consistently achieve scheduling success with patients
- Enhanced office productivity by handling high volume of callers per day
SPA MANAGER
XSport Fitness
Chicago, IL
03.2017 - 12.2019
- Utilized management skills and experience to motivate and empower team members, while building strong relationships with guests to increase revenue
- Promoted twice within 4 month period for exceeding goals and supporting company culture
- Met and exceeded monthly personal production standards: “Top Spa Manager, Personal Production 2019”
- Hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
EVENT COORDINATOR
Concord Fifty Five
Chicago, IL
08.2015 - 03.2017
- Worked with clients to guide them through event details and serve as personal coordinator throughout entire planning process
- Planned and organized activities, details and logistics for weddings, showers, birthday parties, networking events and corporate functions
- Conducted initial consultation with clients to discuss wedding/event details, venue options and other logistics to understand vision and budget
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out events as planned
Account Sales II
Loadsmart
Chicago, IL
01.2024 - Current
Education
The Institute For Integrative Nutrition
07.2020
Skills
- Certified Integrative Health Practitioner
- Skilled in working under pressure and adapting to new situations and challenges
- Ability to train, develop and motivate staff members
- Ability to effectively use social media marketing
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Energetic, enthusiastic and motivational
Timeline
Account Sales II
Loadsmart
01.2024 - Current
Account Executive
BMM Logistics
09.2022 - 12.2023
LEAD PATIENT CARE COORDINATOR + MARKETING MANAGER
Lakeside Spine and Wellness
04.2021 - Current
CLINIC MANAGER
Aligned Modern Health
01.2020 - 04.2021
SPA MANAGER
XSport Fitness
03.2017 - 12.2019
EVENT COORDINATOR
Concord Fifty Five
08.2015 - 03.2017
The Institute For Integrative Nutrition