HANNAH BYCE
Ball Ground,GA
Summary
Highly skilled and organized customer service agent with 8+ years of experience providing top-notch support to clients/customers whilst creating raving fans of our business. Proven track record of resolving complex issues with tact and diplomacy. Brings a kind touch to all interactions business and otherwise.
Overview
7
7
years of professional experience
Work History
Solutions Specialist
Supplies on the fly
Kennesaw, GA
11.2023 - Current
- Identified customer needs and provided tailored solutions to meet them.
- Developed and implemented strategies for decreasing escalations.
- Resolved customer escalations for Phone Team members.
- Collaborated with other departments to ensure successful project completion.
- Documented customer interactions, outcomes, and feedback for future reference.
- Reduced case backlog by expediting resolutions.
- Assisted leadership in handling situations categorized as high alert.
Customer Service Representative III - Damage Team
Supplies on the Fly by Sysco
Kennesaw, GA
07.2022 - Current
- Gathered data from customers and processed claims with carriers, LTL and otherwise, in accordance to corporate policy.
- Organized logistics of repairs and/or redistribution of large commercial cooking equipment.
- Assuaged customers reservations and guided them through the process of receiving a damaged or defective item.
- Communicated with vendors and manufacturers on behalf of the customer to assure warranties were being fulfilled to their highest potential.
- Maintaining a positive and collected approach when handling highly escalated customers and complex issues with expensive equipment.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
Customer Service Representative I
Supplies on the Fly by Sysco
Kennesaw, GA
07.2022 - 11.2022
- Promoted not only high customer satisfaction by resolving problems but created raving fans by going above and beyond.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm, professional, and helpful whilst handling customer escalations.
- Developed strong customer relationships to encourage repeat business.
Bartender
Standard Roswell
Roswell, GA
01.2018 - 12.2021
Education
High School Diploma -
George Walton High School
Skills
- Excellent communication and negotiation skills
- Strong interpersonal skills
- Time management and ability to effectively prioritize duties
- Networking and relationship building
- Aptitude for conflict resolution
- Thrive in fast-paced, high-volume environments
- TECHNICAL PROFICIENCIES
- MS Office
- MS Outlook
- POS: Toast /Aloha
- Salesforce
- Talkdesk
Timeline
Solutions Specialist
Supplies on the fly
11.2023 - Current
Customer Service Representative III - Damage Team
Supplies on the Fly by Sysco
07.2022 - Current
Customer Service Representative I
Supplies on the Fly by Sysco
07.2022 - 11.2022
Bartender
Standard Roswell
01.2018 - 12.2021
High School Diploma -
George Walton High School
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