Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Calderon

Tacoma

Summary

Looking to use my life lessons and skills in a new environment with a new team, while maintaining a goal of working together, or independently to provide exceptional service and experience for each client.

Overview

16
16
years of professional experience

Work History

Escrow Assistant

Ticor Title Insurance Company
11.2015 - Current
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Maintained open communication with lenders, brokers and borrowers.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
  • Enhanced client satisfaction by delivering timely and accurate escrow services.

Party Host

Cheney Stadium
03.2009 - 08.2010
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Resolved conflict to maintain fun, positive and safe event environments.
  • Directed guests to correct areas for eating, and other services.
  • Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
  • Oversaw setup and teardown of events, ensuring venues were left in pristine condition.
  • Fostered fun and welcoming environment, encouraging guest interaction and participation.
  • Ensured safety protocols were in place, leading to events with zero incidents.

Escrow Assistant

Rainier Title
05.2013 - 11.2015
  • Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
  • Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Improved communication between clients and agents by promptly addressing inquiries and providing status updates.

Hostess

Outback Steakhouse
08.2011 - 01.2012
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Provided patrons with estimated waiting times during peak service hours.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.

Hostess

The Ram
07.2010 - 06.2011
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Wilson High School
Tacoma
06.2011

Skills

  • Team player attitude
  • Strong work ethic
  • Effective multitasking
  • Teamwork and collaboration
  • Adaptable nature
  • Customer service
  • Attention to detail
  • Time management mastery
  • Guest service
  • Guest reception
  • Exceptional communication
  • Time management
  • Positive attitude
  • Teamwork

Timeline

Escrow Assistant

Ticor Title Insurance Company
11.2015 - Current

Escrow Assistant

Rainier Title
05.2013 - 11.2015

Hostess

Outback Steakhouse
08.2011 - 01.2012

Hostess

The Ram
07.2010 - 06.2011

Party Host

Cheney Stadium
03.2009 - 08.2010

Wilson High School

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Hannah Calderon