Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Caldwell

Crestview,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills.

Overview

7
7
years of professional experience

Work History

Key Holder/Bartender

Hooters Of Destin
02.2020 - Current
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Shift Manager

Pounders Hawaiian Grill
10.2016 - 02.2020
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Troubleshot equipment to reduce service calls and downtime.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.

Education

No Degree - Nursing Education

Northwest Florida State College
Niceville, FL

No Degree - Criminal Justice

Pikes Peak Community College
Colorado Springs, CO
06.2025

High School Diploma -

Crestview High School
Crestview, FL
06.2017

Skills

  • Customer Service Management
  • Staff Oversight
  • Safety Enforcement
  • Cash Handling
  • Staff Training
  • Relationship building
  • Interpersonal skills
  • Multitasking
  • Attention to detail
  • Effective communication

Timeline

Key Holder/Bartender

Hooters Of Destin
02.2020 - Current

Shift Manager

Pounders Hawaiian Grill
10.2016 - 02.2020

No Degree - Nursing Education

Northwest Florida State College

No Degree - Criminal Justice

Pikes Peak Community College

High School Diploma -

Crestview High School

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