Hannah Calhoun
Orlando,FL
Summary
Dynamic Assistant Manager with a proven track record at Orlando Fun Crew, enhancing customer satisfaction and fostering team collaboration. Excelled in staff supervision and problem-solving, significantly boosting business success. Skilled in employee scheduling and promoting a positive work environment, adept at driving growth and improvement through strategic planning and effective communication.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Orlando Fun Crew
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized warehouse and office environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Established team priorities, maintained schedules and monitored performance.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
University High School
Orlando05-2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Employee scheduling
- Customer rapport
- Policy enforcement
- Schedule oversight
- Negotiation
- Decision-making
Certification
- Forklift Certification
- Food Handler Certification
Timeline
Assistant Manager
Orlando Fun Crew
10.2021 - Current
- Forklift Certification
- Food Handler Certification
High School Diploma -
University High School
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