Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Campbell

Austin,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Cashier/kitchen

Foodbasket-5
Canyon Lake, TX
11.2021 - 02.2024
  • Developed strong relationships with customers by providing personalized assistance and support
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Food handlers and TABC certified
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Receptionist/Customer Service Representative

Mosquito Joe on San Antonio
San Antonio, TX
06.2019 - 09.2021
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Create personal accounts for new customers, using their personal information and debit/credit cards.
  • Scheduled appointments for clients using their individualized accounts.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Answered, screened and processed high volume of calls daily with call management system.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Navigated through computer systems to review information and respond appropriately to callers.

Assistant Manager

Dollar General
San Antonio, TX
10.2017 - 06.2019
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Reviewed completed work to verify consistency, quality and conformance.

Kennel Technician

Potranco Veterinary Clinic
San Antonio, TX
06.2014 - 07.2016
  • Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
  • Assisted veterinarians with medical procedures such as vaccinations and spaying and neutering.
  • Organized inventory of food, bedding supplies, toys and other items needed for animal care.
  • Responded to emergency situations in a timely manner while following safety protocols.
  • Exercised dogs regularly according to individual needs.
  • Stayed on top of laundry, sweeping and disinfection protocols.

Car Hop/Server

Sonic DriveIn
San Antonio, TX
05.2014 - 02.2015
  • Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
  • Kept work areas clean and organized throughout shift..
  • Ensured that all orders were accurate and complete before serving them to customers.
  • Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Adhered to health safety standards at all times while preparing food.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.

Education

High School Diploma -

PotrancoFoodbasketDriveInWilliam J. Brennan Highschool
San Antonio, TX
06-2014

Skills

  • High-energy attitude
  • Information Security
  • Product Knowledge
  • Call Management
  • Positive Client Relations
  • Complaint resolution
  • Research
  • Documentation

Certification

  • TABC
  • Food-Handlers

References

References available upon request.

Timeline

Customer Service Representative/Cashier/kitchen

Foodbasket-5
11.2021 - 02.2024

Receptionist/Customer Service Representative

Mosquito Joe on San Antonio
06.2019 - 09.2021

Assistant Manager

Dollar General
10.2017 - 06.2019

Kennel Technician

Potranco Veterinary Clinic
06.2014 - 07.2016

Car Hop/Server

Sonic DriveIn
05.2014 - 02.2015

High School Diploma -

PotrancoFoodbasketDriveInWilliam J. Brennan Highschool

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