I have a passion for management with a hands-on approach. As a leader, I ensure my team is in a positive, encouraging environment where they are guaranteed to grow.
Overview
4
4
years of professional experience
Work History
Crew Leader
Chick-Fil-A
Bakersfield, CA
05.2022 - Current
At Chick-Fil-A Bakersfield, my daily duties include serving guests with the best service possible, keeping productivity high, recognizing bottlenecks and shifting the team accordingly, ensuring a smooth flow during peak hours, solving any/all guest issues with a positive attitude, assisting with catering, opening/closing, training/developing new team members to their full potential, accounting, and working with the leadership team to improve culture and operations.
Barista
La La Land Kind Cafe
3330 Oak Lawn Ave, Dallas, TX 75219
05.2024 - 10.2024
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Used POS system to accurately enter orders and process payments.
Learned every menu item's preparation and numerous off-menu drinks to meet customer needs.
Brand Ambassador
American Eagle
Bakersfield, CA
10.2021 - 01.2022
Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Showed understanding of customer's personal style and preferences when offering product advice.
Designed, filled, and arranged eye-catching product floorsets to increase sales.