Hannah Cappiello
Warwick
Summary
Professional leader with substantial experience in managing and developing retail units. Strong emphasis on team collaboration and achieving tangible results, adaptable to changing needs. Proven skills in staff supervision and operational oversight. Known for reliability, strategic planning, and effective communication.
Overview
12
12
years of professional experience
Work History
Unit Manager
Marquis Health Services
10.2021 - Current
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Implemented customer feedback system to identify areas for improvement and act upon them.
- Enhanced team productivity by implementing efficient work schedules and providing continuous training.
- Maintained high compliance with industry regulations, conducting regular audits and updates to procedures.
Beauty Sales Associate
Macy's
01.2013 - 04.2018
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
- Supported store management with daily operations tasks such as opening/closing procedures, staff scheduling, and ordering replenishments.
- Utilized excellent communication skills to effectively convey product benefits and features to potential buyers.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
Assistant Store Manager in Training
Buckle
02.2017 - 08.2017
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Built a loyal customer base through consistent follow-up, personalized attention to their needs, and the implementation of targeted loyalty programs.
- Developed strong relationships with vendors for favorable pricing terms and improved delivery timelines.
- Improved store operations by streamlining processes and implementing efficient inventory management systems.
- Facilitated timely order fulfillment for customers by managing efficient shipping processes and maintaining accurate stock levels.
- Assisted in driving sales growth through effective merchandising strategies and staff training programs.
- Collaborated with store manager on strategic planning, setting achievable sales targets and performance goals for the team.
- Assisted in recruiting, hiring and training of team members.
Education
No Degree - Business
Community College of Rhode Island
Warwick, RILPN - Nursing
Lincoln Technical Institute
05-2020
Skills
- Expense management and scheduling
- Infection control
- Sales management
- Behavioral management
- Employee engagement
- Staff training
- Teamwork
- Staff scheduling
- Staff development
- Policy implementation
- Patient/Customer relations
- Patient advocacy
- Teamwork and collaboration
- Customer service
- Multitasking
- Problem-solving abilities
- Critical thinking
Timeline
Unit Manager
Marquis Health Services
10.2021 - Current
Assistant Store Manager in Training
Buckle
02.2017 - 08.2017
Beauty Sales Associate
Macy's
01.2013 - 04.2018
No Degree - Business
Community College of Rhode Island
LPN - Nursing
Lincoln Technical Institute
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