Hannah Carey
San Antonio
Summary
Results-driven professional with extensive experience in restaurants and veterinary clinics. Proven expertise in order management and compassionate care, consistently enhancing customer satisfaction. Skilled in multitasking and maintaining accurate records, fostering effective team collaboration to achieve operational excellence. Recognized for delivering exceptional service and training staff to uphold high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
SATX
09.2024 - 01.2025
- Entered orders into computer system to coordinate with kitchen staff.
- Processed credit card transactions, gift cards, and cash payments.
- Explained details for new menu items and daily specials.
- Greeted customers upon arrival and escorted them to their tables.
- Adhered to local health code regulations by regularly washing hands and sanitizing surfaces throughout shift.
- Presented menus and daily specials to guests in friendly manner.
- Assisted team by smoothly handling opening, closing and shift change procedures.
- Followed up with guests to ensure satisfaction, replenishing food and drink items.
- Checked customers' IDs upon purchase of alcoholic beverages.
Veterinary Receptionist
Amigo Animal Hospital
SATX
04.2022 - 09.2022
- Greeted clients and their pets warmly, ensuring a safe and welcoming environment.
- Managed appointment bookings using specialized software, coordinating with veterinary doctors and staff.
- Answered phone calls and emails, providing information and addressing inquiries.
- Assisted with various clerical tasks including, filing, data entry, and maintaining patient records.
- Monitored and restocked office supplies and items for sale (dogs food, pet treats, etc.).
- Trained new reception staff on clinic procedures and customer service standards.
Veterinary Receptionist
Green Prairie Animal Hospitals
Lincoln, Illinois
06.2021 - 02.2022
- Printed patient forms and reviewed charts to prepare for upcoming appointments.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Reconciled co-payment charges and maintained accurate records.
- Entered updated information in patient account pages and charts.
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
- Scheduled appointments, lab tests, and procedures for patients.
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Photocopied, faxed, and filed patients records practicing confidentiality measures.
- Prepared examination rooms for patient appointments.
- Updated patient information in electronic health records system.
- Greeted patients and visitors upon arrival, providing welcoming environment.
- Confirmed upcoming appointments with patients via phone or email reminders.
Crew, Crew Trainer, Manager, Closing Manager
McDonald's
Missoula & Hamilton, Montana
09.2015 - 07.2020
- Provided friendly and efficient service to customers, ensuring a positive dining experience.
- Accurately took and served customer's orders and handled cash and card transactions.
- Prepared food to company standards and kept high levels of cleanliness and hygiene.
- Oversaw daily operations, ensuring compliance with food safety standards and health regulations.
- Recruited, trained, and managed a team of employees and delegating tasks.
- Maintained high cleanliness and adhered to health code standards.
- Prepared hot, fresh food to meet brand standards.
- Demonstrated proficiency in various kitchen tasks such as grilling, frying, assembling sandwiches, or preparing salads.
- Conducted regular temperature checks on food items to ensure safe serving temperatures were maintained.
- Trained junior team members in food handling and customer service procedures.
Education
No Degree - Radiologic Technician
St. Philip's College (Alamo Colleges)
San Antonio04-2028
High School Diploma - undefined
Stevensville High School
Stevensville, Montana05.2019
Skills
- Dedicated work ethic
- High-quality client service
- Cash transaction processing
- Strong organizational abilities
- Professional phone etiquette
- Detail-oriented data management
- Clear and concise communication
- Appointment coordination
- Accurate data input
- Administrative support
- Systematic file organization
- Office support services
- Comprehensive documentation skills
- Skilled in typing at a rate of 70 WPM
- Multi-line telephone systems
- Electronic payment facilitation
- Experience with veterinary medical documentation tools
- Event space setup
- Animal welfare advocacy
Certification
- TABC Certification, Up to date
- Food Handlers Certification, Up to date
Languages
English
Timeline
Server
Buffalo Wild Wings
09.2024 - 01.2025
Veterinary Receptionist
Amigo Animal Hospital
04.2022 - 09.2022
Veterinary Receptionist
Green Prairie Animal Hospitals
06.2021 - 02.2022
Crew, Crew Trainer, Manager, Closing Manager
McDonald's
09.2015 - 07.2020
High School Diploma - undefined
Stevensville High School
No Degree - Radiologic Technician
St. Philip's College (Alamo Colleges)