Hannah Carmen
Summary
Technical professional with 7+ years of experience troubleshooting electronic systems, configuring networked equipment, and resolving issues under time-critical conditions. Proven ability to diagnose hardware and software problems, manage complex system integrations, and communicate solutions across technical and non-technical teams. Seeking to apply strong analytical problem-solving, hands-on technical skills, and client-facing experience to an IT support role.
Overview
8
8
years of professional experience
Work History
Lighting Designer
Fitton Center for the Creative Arts
Hamilton, Ohio
12.2019 - Current
- Designed and implemented technical system configurations for theatrical productions and events
- Collaborated with directors to gather requirements and translate them into effective technical solutions
- Managed inventory, maintenance, and performance of electronic equipment
- Trained junior staff in system operation, troubleshooting techniques, and safety procedures
Resident Services Coordinator/Lighting Director
City of Hamilton
Hamilton, OH
05.2018 - Current
- Configured and operated multiple lighting consoles and networked equipment across diverse live events, ensuring reliable system performance
- Diagnosed and resolved electronic system failures in real time to prevent service interruptions
- Evaluated and implemented alternative technical solutions to optimize system effectiveness
- Coordinated cross-functional teams to deliver seamless event operations on strict deadlines
- Led recruitment and onboarding efforts, including training new staff on equipment operation and safety protocols
Local Stage Hand
IATSE Local 66
Dayton, Ohio
09.2021 - 01.2024
- Supported technical teams in staging, cabling, and equipment setup for large-scale productions
- Implemented safety protocols during installation and teardown to minimize risk
- Diagnosed and repaired equipment issues on-site to maintain operational readiness
- Followed established procedures and escalation paths under direction of lead technicians
Education
High school diploma -
William Henry Harrison HS
Harrison, OH05-2019
Skills
Troubleshooting & Diagnostics — Diagnosing and repairing electronic hardware, tracing signal flow across networked devices, and resolving system failures under pressure
Network & Control Protocols — Configuring and operating systems that rely on networked communication between consoles, controllers, and endpoint devices
System Setup & Maintenance — Installing, testing, calibrating, and maintaining technical equipment to ensure reliable ongoing performance
Documentation & Coordination — Creating technical plans, coordinating cross-functional teams, managing equipment inventories, and maintaining operational workflows
End-User Support & Communication — Translating technical information for non-technical stakeholders, responding to real-time issues, and ensuring a positive client experience
Team Leadership & Training — Onboarding and mentoring staff in technical procedures, safety protocols, and best practices
Timeline
Local Stage Hand
IATSE Local 66
09.2021 - 01.2024
Lighting Designer
Fitton Center for the Creative Arts
12.2019 - Current
Resident Services Coordinator/Lighting Director
City of Hamilton
05.2018 - Current
High school diploma -
William Henry Harrison HS