Hannah Carpenter
Summary
Attentive and compassionate professional with strong foundation in patient care and clinical assessment. Possesses thorough understanding of medical terminology and healthcare documentation, along with proficiency in electronic health records and data analysis. Aims to streamline processes to enhance patient outcomes and improve healthcare efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
The UPS Store Inc.
10.2017 - Current
- Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
- Assisted with customer requests and answered questions to improve satisfaction.
- Notarized documents, such as wills and trusts, to ensure authenticity of signatures.
- Organized and tracked shipments, ensuring accuracy of delivery information.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Medication Technician/Elderly Caregiver
Nikkei Senior Gardens
11.2022 - 02.2023
- Assisted in the preparation and delivery of medications to patients specifically in Memory Care ( MC)
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Assisted clients with activities of daily living such as bathing, dressing, grooming, toileting while fostering dignity and independence,
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- EMR knowledge
Home Health Aide
Private Client
07.2019 - 02.2021
- Assisted with activities of daily living such as (but not limited to) bathing, dressing and grooming of elderly couple in the comfort of their own home
- Prepared meals and snacks according to prescribed diets.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Engaged patients in recreational activities such as reading books or playing games.
- Assisted with household agendas of vacuuming, laundry, and other cleaning services
Behavior Interventionist
Easter Seals Southern California
03.2017 - 09.2017
- Developed and implemented behavior plans to promote positive behaviors in children.
- Maintained accurate records of child's goals, objectives, and intervention strategies used.
- Tracked data on individual student performance to measure progress towards established goals.
- Implemented de-escalation techniques when needed to reduce stress levels among students displaying challenging behaviors such as but not limited to hitting, kicking, biting.
- Conducted functional behavioral assessments to identify the function of problem behaviors.
- Utilized data collection methods such as frequency counts, duration recording, and ABC charts to monitor child's progress.
Education
Associate of Arts - Social And Behavioral Sciences
Los Angeles Mission College
Sylmar, CA08.2021
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA05-2013
Skills
- Organization
- Multitasking
- Time management
- Direct patient care
Certification
- HHA - Home Health Aide
- CHHA - Certified Home Health Aide
- BLS/First Aid
Timeline
Medication Technician/Elderly Caregiver
Nikkei Senior Gardens
11.2022 - 02.2023
Home Health Aide
Private Client
07.2019 - 02.2021
Retail Sales Supervisor
The UPS Store Inc.
10.2017 - Current
Behavior Interventionist
Easter Seals Southern California
03.2017 - 09.2017
Associate of Arts - Social And Behavioral Sciences
Los Angeles Mission College
High School Diploma -
Granada Hills Charter High School
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