Hi, I’m
Hannah Carsley
Guest Experience Associate
Philadelphia,United States
Summary
Devoted university student with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.
Overview
5
years of professional experience
Work History
Woodford Cedar Run Wildlife RefugeMedford, NJ
Enrichment /Behavior Intern
08.2022 - Current
Job overview
- Assists with wildlife care : feeding, cleaning, and medical treatment.
- Daily changing of enrichment items.
- Behavioral observations.
- Maintain a clean and safe wildlife hospital
- Wildlife species Native to New Jersey Pine Barrens.
- Raising young skunk kits ,squirrels, deer, fledglings , and more.
- Assist with any animal training.
Elmwood Park ZooNorristown, PA
Zookeeper Intern
08.2022 - 12.2022
Job overview
- Cared for animals with regular feeding and watering, social engagement and play opportunities.
Elmwood Park ZooNorristown, PA
Ambassador Care Intern
05.2022 - 08.2022
Job overview
- Presented informal educational programs to excite and inform zoo visitors.
Adventure AquariumCamden, NJ
Guest Experience Associate
11.2020 - Current
Job overview
- Educate families on marine life through interactive touch exhibits.
- Preform in educational, scripted shows provided by Adventure Aquarium, including special shows for the Christmas and summer seasons.
- Maintain a clean touch exhibit. Assisting guest with questions and concerns they may have.
- Monitor and support guest and animal safety.
- Process transactions for the sale of animal feed.
Philadelphia ZooPhiladelphia, PA
Marketing Intern
05.2019 - 07.2019
Job overview
- Created proposals and organized pursuit documentation to support marketing staff.
- Developed ads geared towards target demographics, monitoring results to improve marketing research and team campaign development.
- Responded to email and social media messages according to prescribed policies.
- Handled social media accounts for company.
- Helped with planning and hosting of events.
- Took photographics to build up their library.
- Picked up and signed in news companies for media events.
- Drop of tickets to high priority guests.
- I would updated Philadelphia Zoo website press room weekly/monthly
- Fill in Social Feedback excel sheet
Philadelphia ZooPhiladelphia, PA
Philadelphia ZooCREW 1&2 Teen Volunteer
06.2018 - 08.2020
Job overview
- Presented informal educational programs to excite and inform zoo visitors.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Workshops Once a month to prepare us for College.
- Worked with guest and animals in touch exhibits.
- Maintaining clean exhibits
- Facilitated KidzZooU (Barn)
- Facilitated Wings of Asia Tour and feedings.
- During holidays crafting stations were set up for guest where we assisted when needed.
- Put in 618 hours
- Won a $2,500 Scholarship
Education
Southern New Hampshire University, Hooksett, NH
Bachelor of Science from Environmental Science
05.2024
Harcum College, Bryn Mawr, PA
Associate of Science from Photography
05.2022
University Overview
- Dean's List 2020,2021
- Awarded $ 5,000 for 1st place winner of Harcum's Art and Design Center Contest
- Recipient of Ellen B. Farber Scholarship
Arts Academy At Benjamin Rush, Philadelphia, PA
High School Diploma
06.2020
Skills
- Microsoft Office
- Communication
- Animal care
- Customer service
- Reliable & trustworthy
- Friendly, positive attitude
- Large group presentations
- Public Speaking
Timeline
Enrichment /Behavior Intern
Woodford Cedar Run Wildlife Refuge
08.2022 - Current
Zookeeper Intern
Elmwood Park Zoo
08.2022 - 12.2022
Ambassador Care Intern
Elmwood Park Zoo
05.2022 - 08.2022
Guest Experience Associate
Adventure Aquarium
11.2020 - Current
Marketing Intern
Philadelphia Zoo
05.2019 - 07.2019
Philadelphia ZooCREW 1&2 Teen Volunteer
Philadelphia Zoo
06.2018 - 08.2020
Southern New Hampshire University
Bachelor of Science from Environmental Science
Harcum College
Associate of Science from Photography
Arts Academy At Benjamin Rush
High School Diploma
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