Hannah Cashatt
Soddy Daisy,TN
Summary
A dynamic and compassionate healthcare professional, with a proven track record at NHC HealthCare Lexington, I excel in enhancing patient care and engagement through innovative strategies and digital marketing. Certified in CMAC, my organized approach and dedication have significantly improved patient satisfaction and operational efficiency. Skilled in team leadership and crisis management, I am committed to delivering exceptional healthcare services.
Overview
8
8
years of professional experience
Work History
PR/Marketing Team Member
NHC HealthCare Lexington
07.2023 - Current
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Attended surrounding universities career fairs
- Ran the facility Facebook page
RN Unit Manager
NHC HealthCare Lexington
02.2022 - Current
- Monitored patient reactions to drugs and carefully documented findings.
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatments as prescribed by physicians.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Recorded details regarding therapies to keep patient charts updated.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Met with nursing staff and support personnel to plan services, programs and activities.
Registered Nurse Clinical Liaison
NHC HealthCare, Parklane
06.2021 - 02.2022
- Verified insurance coverage for patients.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Responded to and investigated complaints and concerns of patients.
- Communicated with hospital Case Managers to continue on with residents care in the skilled nursing setting
- Admission process for the facility and did the contracts with the families/resident.
- Assisted with the 1718 Medicaid process
Registered Nurse
NHC HealthCare, Parklane
05.2021 - 02.2022
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Recorded details regarding therapies to keep patient charts updated.
Bookkeeping Assistant
NHC HealthCare, Johnson City
04.2019 - 05.2021
- Maintained record of daily census and finical files
- Updated the EHR with billing information
- Assisted with end of month resident billing charges
- Contacted insurance for Part B therapy coverage
Admission Coordinator
NHC HealthCare, Johnson City
08.2018 - 05.2019
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Health Information Management Clerk
NHC HealthCare, Johnson City
08.2016 - 08.2018
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
Education
Bachelor of Science - Nursing
East Tennessee State University
Johnson City, TN05-2021
Bachelor's Physical Education - Exercise Science
East Tennessee State University
Johnson City, TN05-2018
Skills
- CMAC certified
- Organized
- Compassionate
- Creative
- Passionate
- Dedicated
- Hardworking
Timeline
PR/Marketing Team Member
NHC HealthCare Lexington
07.2023 - Current
RN Unit Manager
NHC HealthCare Lexington
02.2022 - Current
Registered Nurse Clinical Liaison
NHC HealthCare, Parklane
06.2021 - 02.2022
Registered Nurse
NHC HealthCare, Parklane
05.2021 - 02.2022
Bookkeeping Assistant
NHC HealthCare, Johnson City
04.2019 - 05.2021
Admission Coordinator
NHC HealthCare, Johnson City
08.2018 - 05.2019
Health Information Management Clerk
NHC HealthCare, Johnson City
08.2016 - 08.2018
Bachelor of Science - Nursing
East Tennessee State University
Bachelor's Physical Education - Exercise Science
East Tennessee State University
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