Hannah Cassell

• Streamlined office operations, enhancing efficiency and productivity across all departments.
• Coordinated scheduling and logistics for team meetings and client consultations.
• Trained new staff on office procedures, fostering a collaborative work environment.
• Developed and maintained filing systems, ensuring accurate record-keeping and accessibility.
• Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw facility inventory shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

• Facilitated daily recreational activities to enhance resident engagement and social interaction.
• Assisted in planning and implementing customized programs tailored to individual resident needs.
• Maintained a safe and organized activity environment, ensuring adherence to health protocols.
• Collaborated with interdisciplinary teams to assess and address resident preferences in activities.
• Charted every resident after each visit with detail and informing other staff of any concerning issues that I saw with a resident,
• Developed rapport with residents, promoting participation through encouragement and support.
• Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
• Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
• Coordinated with volunteers to enhance program offerings, expanding the range of available activities for residents.

• Organized merchandise displays to enhance product visibility and customer engagement.
• Managed inventory levels, ensuring stock availability for sales floor efficiency.
• Collaborated with team members to streamline restocking processes and reduce downtime.
• Trained new staff on company policies and best practices for stock management.
• Implemented efficient layout strategies to optimize space utilization in storage areas.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Answered customer questions, greeted customers, and provided detailed product information.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Improved customer satisfaction by promptly locating items and providing product information.
• Maintained a level head when faced with high volumes of customers due to holidays (i.e. Black Friday).

(This was the position I was when the store closed but I also worked as a cashier and worked behind the jewelry counter.)