Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Cerna

Flemingsburg,KY

Summary

Dynamic and results-driven professional with a strong background in customer service. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in patient relations and data entry, demonstrating reliability and compassion in all interactions. Committed to fostering positive experiences and achieving business goals.

Overview

2
2
years of professional experience

Work History

Front End Associate

Smoker Friendly
12.2024 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Facilitated cash, check and credit transactions on cash register with 99% accuracy.

Front End Associate

Speedway Gas Station
02.2024 - 08.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
  • Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
  • Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.

Business Development Consultant

Tim Short Chrysler Dodge Jeep Ram Of Morehead
06.2023 - 02.2024
  • Met with current clients to assess needs and develop improvement plans.
  • Arranged potential client contacts, cultivated relationships, and followed through all service needs.
  • Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
  • Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
  • Conducted market research and analyzed industry trends to inform business development strategies.
  • Negotiated contracts and closed sales with new and existing clients.
  • Mentored junior team members, cultivating a culture of continuous improvement within the organization.

Education

Medical Information Technology

Maysville Community And Technical College
Maysville, KY

General Studies -

Fleming County High School
Flemingsburg, KY

Radiology

Morehead State University
Morehead, KY

Skills

  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Direct patient care
  • Patient-focused care
  • Data entry
  • Reliable team player
  • Compassionate
  • Professionalism and ethics
  • Complex Problem-solving

Timeline

Front End Associate

Smoker Friendly
12.2024 - Current

Front End Associate

Speedway Gas Station
02.2024 - 08.2024

Business Development Consultant

Tim Short Chrysler Dodge Jeep Ram Of Morehead
06.2023 - 02.2024

Medical Information Technology

Maysville Community And Technical College

General Studies -

Fleming County High School

Radiology

Morehead State University

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Hannah Cerna