Hannah Chandler
Roswell ,NM
Summary
Dynamic Senior Hairstylist at HCLLC with a proven track record in enhancing client satisfaction and retention. Skilled in personalized consultations and upselling, I excel in building strong client relationships and streamlining operations. My attention to detail and goal-oriented mindset have consistently improved service quality and salon revenue.
Overview
8
8
years of professional experience
Work History
Senior Hairstylist
HCLLC
Roswell, NM
02.2021 - Current
- Led team in delivering exceptional hair styling services, enhancing client satisfaction and retention.
- Mentored junior stylists, fostering skill development and promoting best practices in hair care.
- Implemented new techniques in color application, improving service quality and client outcomes.
- Developed personalized styling consultations, ensuring tailored results for diverse client needs.
- Streamlined inventory management processes, reducing product waste and optimizing supply usage.
- Enhanced salon operations by introducing efficient scheduling methods, increasing appointment availability.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
Waitress
Buffalo Wild Wings, BWW
Roswell, NM
02.2019 - 02.2021
- Provided excellent customer service in fast-paced environment.
- Accurately took and processed food and beverage orders.
- Maintained cleanliness of dining area and ensured timely table turnover.
- Collaborated with kitchen staff to fulfill customer requests efficiently.
- Handled cash transactions and managed point-of-sale system effectively.
- Resolved customer complaints promptly to ensure satisfaction.
- Contributed to team efforts by supporting busy shifts during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
BDC Specialist
Richland Motors
Roswell, NM
01.2018 - 01.2019
- Handled inbound and outbound communication to support customer inquiries and service appointments.
- Assisted in scheduling and coordinating service appointments for optimal efficiency.
- Maintained accurate customer records in CRM system to ensure data integrity.
- Collaborated with sales team to streamline lead management processes and improve follow-up strategies.
- Developed scripts for effective communication with customers, enhancing overall service quality.
- Monitored performance metrics to identify areas for improvement in customer interactions.
- Served as a liaison between customers and service department, ensuring smooth communication and prompt resolution of any concerns or issues that arose postpurchase.
- Assisted with the development of promotional materials such as brochures and email campaigns, increasing brand visibility within the community.
- Streamlined appointment scheduling process, resulting in improved efficiency and increased appointments.
- Supported negotiation efforts by providing sales team with accurate and up-to-date information on available inventory, vehicle specifications, and pricing.
- Cultivated a positive work environment by fostering open communication and teamwork among staff members.
Education
Cosmetologist License - Cosmetology
Olympian Beauty Academy
Roswell, NM02.2021
Skills
Strong work ethic
Client relationship building
Goal-oriented mindset
Professional appearance
Thorough consultations
Customer service
Time management
Attention to detail
Problem-solving abilities
Social skills
Multitasking
Reliability
Excellent communication
Organizational skills
Adaptability and flexibility
Timeline
Senior Hairstylist
HCLLC
02.2021 - Current
Waitress
Buffalo Wild Wings, BWW
02.2019 - 02.2021
BDC Specialist
Richland Motors
01.2018 - 01.2019
Cosmetologist License - Cosmetology
Olympian Beauty Academy