HANNAH CHANDLEY
Torrance,CA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Known for strong focus on team collaboration, adaptability, and promoting transparency. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
9
9
years of professional experience
Work History
Account Manager
Aiya America
09.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Account Manager - B2B Business Development
Volvik USA
02.2020 - 09.2022
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Created and executed projects to boost sales numbers & expand clientell.
- Managed 50 independent sales representatives nationwide.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Enhanced client engagement through regular newsletters and updates on product developments and industry news.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Trained new employees on customer service, money handling and organizing strategies.
- Created sales reports for independent sales representatives, showing where improvements could be made.
- Worked closely with the warehouse and maintained a strong knowledge on warehouse operations.
Manager of Patient Experience/Lead Technician/Event Coordinator
Superior Health
11.2017 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Facilitated informative presentations for diverse audiences.
- Maintained professional, organized, and safe environment for employees and patients.
- Recognized as the most effective employee on lead-to-sale conversion.
- Coordinated all aspects of event planning, including logistics, scheduling, and vendor management.
- Managed financials for patient care plans.
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Completed proformance based spreadsheets.
- Handled end-to end supply chain for medical products, including purchasing, tracking, and restocking.
Cooking Instructor
Lift Enrichment
08.2016 - 10.2017
- Led interactive cooking lessons for children, emphasizing step-by-step instruction and safe kitchen practices.
- Maintained a secure and supportive environment for young children, promoting well-being and development.
- Coordinated recipe planning and teaching schedules to ensure smooth well-prepared classes.
- Planned and executed ingredient shopping to ensure readiness for classroom lessons.
Education
Associate's degree - Business Administration
Los Angeles Harbor College
12-2025
High School diploma - undefined
South High School
06.2015
Skills
- Account management
- Strong interpersonal skills
- Teamwork and collaboration
- Quality improvement
- Data Analysis
- Shipping and receiving
- Goal oriented
- Networking skills
- Project management
- Contract negotiation
- Lead development
- Client relationship management
Timeline
Account Manager
Aiya America
09.2022 - Current
Account Manager - B2B Business Development
Volvik USA
02.2020 - 09.2022
Manager of Patient Experience/Lead Technician/Event Coordinator
Superior Health
11.2017 - 02.2020
Cooking Instructor
Lift Enrichment
08.2016 - 10.2017
High School diploma - undefined
South High School
Associate's degree - Business Administration
Los Angeles Harbor College
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