Hannah Chard
Rainsville,AL
Summary
Friendly and prompt hospitality professional with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Hayes Street Hotel
Nashville, TN
01.2021 - 04.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Guest Service Representative
Holiday Inn Express
Nashville, TN
02.2020 - 03.2020
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted 100+ daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Sales Representative
Old Town Trolley
Nashville, TN
03.2019 - 01.2020
- Educated customers on promotional options, local museums & attractions.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Customer Service Associate
Walgreens
Fort Payne, AL
12.2017 - 03.2019
- Exceeded service objectives by applying proven customer service and sales best practices.
- Processed purchases and handled payment transactions using POS system.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
Education
Associate of Arts - Cosmetology
New Beginning College of Cosmetology
Albertville, AL09.2018
Associate of Science - Business
Troy University
Troy, AL12.2015
Skills
- Sales
- Guest Services
- Scheduling
- Customer service
- Problem resolution
- Communications
- Hotel and hospitality knowledge
- Quick learner
Timeline
Guest Service Representative
Hayes Street Hotel
01.2021 - 04.2022
Guest Service Representative
Holiday Inn Express
02.2020 - 03.2020
Sales Representative
Old Town Trolley
03.2019 - 01.2020
Customer Service Associate
Walgreens
12.2017 - 03.2019
Associate of Arts - Cosmetology
New Beginning College of Cosmetology
Associate of Science - Business
Troy University
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