Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hannah Chastain

Valdosta,GA

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced hospitality environments, including a notable tenure at Smok’n Pig. Excelled in customer service and multitasking, significantly enhancing guest satisfaction and team efficiency. Skilled in relationship management and basic math, adept at upselling techniques and complaint resolution. Proven track record of improving service delivery and fostering positive guest experiences. My determination to work towards my goals are what sets me apart from many others. While I have many beneficial characteristics and skills, I also have great determination. I strive to give the best care possible to others. I work better in fast paced environments and do very well with managing stressful environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

Smok’n Pig
11.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Chick-Fil-A

FOH General
02.2022 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Restaurant Hostess

Austin’s Cattle Company
11.2020 - 02.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Education

Associate Degree In Nursing - Nursing

Wiregrass Georgia Technical College
Valdosta, GA

High School Diploma -

Lowndes High School
Valdosta, GA
05.2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Attention to detail
  • Decision-making
  • Hospitality service expertise
  • Handling complaints
  • Service prioritization
  • Memory retention
  • Complex Problem-solving
  • Active listening
  • Complaint resolution
  • Time management
  • Performance improvement
  • Relationship management
  • Upselling techniques
  • Allergy awareness
  • Basic Math

Certification

Certified Nursing Assistant

Timeline

Waitress

Smok’n Pig
11.2022 - Current

Chick-Fil-A

FOH General
02.2022 - 11.2022

Restaurant Hostess

Austin’s Cattle Company
11.2020 - 02.2022

Associate Degree In Nursing - Nursing

Wiregrass Georgia Technical College

High School Diploma -

Lowndes High School

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Hannah Chastain