Hannah Chavira
Brattleboro
Summary
Customer Service Professional with over 10 years of experience working with the public. Adept at building strong relationships with customers, resolving issues efficiently, and working collaboratively in team settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
08.2025 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Retail Sales Associate
Altiplano Handmade
08.2022 - 08.2025
- Coordinate daily store operations, including inventory tracking, restocking, and display organization to maximize sales.
- Manage wholesale orders, process invoices, and maintain accurate accounting records.
- Provide personalized customer assistance, resulting in improved satisfaction and repeat business.
- Resolve customer concerns with professionalism and empathy, ensuring positive outcomes.
- Operate POS system to process transactions with accuracy and efficiency.
Bread Baker
The Bread Shed
05.2019 - 08.2022
- Managed daily bread production schedules to ensure consistent product availability.
- Measured, mixed, and baked bread and pastries according to established recipes and quality standards.
- Coordinated ingredient ordering and inventory to maintain stock levels and reduce waste.
- Maintained cleanliness and organization of work areas in compliance with health and safety standards.
- Assisted with wholesale and retail customer orders, ensuring timely and accurate fulfillment.
- Trained new staff members in baking techniques, equipment operation, and safety protocols.
- Managed the company’s social media accounts, creating engaging content to promote products and attract new customers.
Baker / Line Cook / Coffee Barista
Monadnock Food Co-op
05.2015 - 05.2019
- Managed production schedules to meet daily demand for bakery and café items.
- Trained new staff in food preparation, safety standards, and operational procedures.
- Maintained a clean and organized work environment in compliance with food safety regulations.
- Stocked and rotated products to ensure freshness and availability.
- Delivered friendly, efficient service while preparing and serving customer orders.
Education
High School Diploma -
Keene High School
Keene, NH05.2014
Esthetician License - Esthetics
Keene Beauty Academy
Keene, NH12-2024
Skills
- Customer Service & Client Relations,
- Scheduling & Calendar Management
- Inventory & Stock Control
- Order Processing & Invoicing
- Data Entry & Record Keeping
- Problem Solving & Conflict Resolution
- Social Media Management & Marketing
- Visual Merchandising & Product Presentation
Certification
Licensed Esthetician
Timeline
Member Service Representative
Planet Fitness
08.2025 - Current
Retail Sales Associate
Altiplano Handmade
08.2022 - 08.2025
Bread Baker
The Bread Shed
05.2019 - 08.2022
Baker / Line Cook / Coffee Barista
Monadnock Food Co-op
05.2015 - 05.2019
High School Diploma -
Keene High School
Esthetician License - Esthetics
Keene Beauty Academy
Cover Letter
- Dear Hiring Manager
- I am writing to express my interest in a position within your organization where I can contribute my strong customer service, organizational, and scheduling skills. With over seven years of experience in service-oriented and operational roles, I offer a unique blend of people-focused service and efficient administrative support.
- In my previous role at Altiplano Handmade, I manage day-to-day operations, from tracking inventory and processing wholesale orders to resolving customer concerns with professionalism. Previously, as a Bread Baker at The Bread Shed, I not only coordinated production schedules and trained staff but also managed the company’s social media presence, creating engaging content that boosted customer interest and sales.
- I take pride in creating positive customer experiences while ensuring that behind-the-scenes operations run smoothly. My attention to detail, ability to manage multiple priorities, and commitment to delivering results make me confident in my ability to contribute to your team’s success.
- I would welcome the opportunity to bring my skills and enthusiasm to your organization. Thank you for considering my application, and I look forward to the chance to discuss how I can support your goals.
- Sincerely
- Hannah Chavira